Your Role:

• Monitor customer contacts including phone calls to ensure the agreed quality standard
• Identify common issues and make recommendations to management for continuous improvement of our customer service
• Prepare analytical reports for management review
• Recommend QA guidelines for continuous projects and services
• Perform ad hoc tasks as required

Requirements:

• Form 5 / DSE Graduate or above with a minimum of 1-2 years’ experience in Quality Assurance
• Passed IIQE Paper I, II, III will be an advantage
• Proficiency in MS Office applications
• Good command in spoken Chinese and basic written English
• Independent and Interpersonal skills
• Strong customer service mindset, assertive and result-oriented