Hong Kong Job Openings
HSBC
Head of Usage and Rewards - Hang Seng Bank (HK)
Mong Kok
FULL TIME
December 3, 2024
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Wealth and Personal Banking
We are currently seeking a high caliber professional to join our department as Head of Usage and Rewards
Principal responsibilities
- Formulate and implement effective and sound Card Usage strategies and actions to achieve the growth targets and increase market share.
- Take the lead in identifying, structuring, and implementing new strategic partnership to drive values to Card customers and partners.
- Identify and capitalize on new business opportunities arising from the evolving market landscape in Cards and Payments industry.
- Own and lead the Cards Rewards proposition and customer platforms and drive new capabilities and enhancements to foster customer loyalty development, with the accountability to balance rewards cost and profitability.
- Development of customer-led solutions, pricing and functions/ features across card and reward programme as they evolve.
- Drive digital innovation on card usage and rewards and develop a compelling loyalty platform to drive customer engagement and satisfaction.
- Liaise with Cards Associations and payment service partners to provide customized business solutions and support to build win-win relationships.
- Degree holder or above in Business Administration, Economics, Marketing and related disciplines
- Senior management experience in Banking or Cards and Payments products development and portfolio management
- Strong acumen in Cards and Payments business dynamics with solid experience in managing and growing a sizable portfolio
- Strong commercial judgment with a proven track record of bringing new customer solutions and innovations to generate portfolio growth
- Proven experience in partnership and rewards proposition management
- Sound awareness and knowledge about the use of data analytics and customer behavior
- Highly motivated, fast-paced, and possession of strong interpersonal, as well as written and verbal communication skills
- Experience to lead a team of professionals
#LI-HASE
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