HKMC Annuity Limited, a wholly-owned subsidiary of The Hong Kong Mortgage Corporation Limited, is an authorized insurer to facilitate retirement financial planning through provision of annuity products in Hong Kong.

Job Descriptions:
To address customer complaints with thorough investigations identifying the root cause, and the development and implementation of appropriate solutions;
To provide feedback to management on improvement plans and work with internal departments to resolve complex cases;
To ensure records are kept accurately and properly;
To assist in internal training on complaint handling and share the best practices;
To support customer service centres and handle written reply with respective to customer concerns and requests; and
To perform ad hoc tasks as assigned from time to time.

Requirements:
Degree holder in Business Management, Communications or related disciplines;
Insurance Intermediaries Qualification Paper 1 & 3 is a must. Other professional insurance qualification (e.g. FLMI or ACS) is an advantage;
A minimum of 3 years’ relevant experience in customer service and life insurance operations;
Familiar with policies, guidelines and regulatory requirements for life insurance;
Good command of both written and spoken English and Chinese, including Putonghua;
Excellent customer-service mindset with effective interpersonal and communication skills;
Strong sense of responsibility, detail-oriented, self-motivated, able to work under pressure and provide deliverables in a timely manner; and
Strong analytical, problem solving and presentation skills.

( Candidates with less experience will be considered as Senior Associate. )

Interested parties please send your full resume stating your current and expected salary by 16 December 2024.

Please visit https://www.hkmca.hk/eng/about_us/careers.html for other application methods.

Please ensure that all information provided to the HKMC Group is accurate, complete and updated. Data provided which is inaccurate or incomplete may influence the process and outcome of the recruitment exercise. Please read the HKMCA Personal Information Collection Statement for Recruitment of Prospective Staff Members and Licensed Individual Insurance Agents at the HKMCA website before completing the application form. Personal data collected will be used for recruitment purposes only. Candidates not invited for interview within 8 weeks may consider their application unsuccessful.