Field Service Coordinator

• Responsible for the successful coordination relating to FS&WK activities.
• Ensure that the work is executed according to Wärtsilä QSHE guidelines and customer site procedures.
• Lead and coordinate complex Field Service activities, including personnel, spare parts, costs, and delivery time.
• Diary management and coordination of field service personnel; matching available skilled personnel to jobs.
• Take responsibility for briefing and debriefing of the engineers before and after the jobs.
• Liaising with customers to coordinate detailed schedules, parts, tools, authorizations, and permits, and to formalize service bookings.
• Coordinate personnel when they are assigned on a work order.
• Service follow-up; ensuring customer satisfaction and obtaining feedback, maintaining service record files and KPI's.
• Act as contact person for the customer during the work order.
• Manage all jobs in SAP and CRM (Service Work Force) from an administrative standpoint.
• Follow-up and report the status of the work order to customer or relevant internal stakeholders.
• Collection of costs and preparation / issuing of invoices (end to end process).
• Identify and implement improvements through cost efficient means.

• Safety-first mind-set.
• Technical university education with recognized qualifications, subsequent work and relevant vocational qualifications beneficial.
• Recognised Engineering qualification, or equivalent experience.
• Experience in a customer-facing role with responsibility for the collation of costs and preparation of invoices.
• Excellent customer understanding and empathy, combined with a strong commitment to delivering excellent customer service.
• Excellent organizational skills.
• Understanding of fundamental financial aspects such as cost, margin, revenue, & rework.
• Proficiency with standard MS tools.
• Ability to work under pressure.
• Fluent in Greek & English.
• Military service completed.

• A technical background, preferably within a service position is desirable but not essential.
• Experience with SAP would be an advantage.
• Ability to provide monthly forecast based on operations orderbook.
• Excellent communication skills and well-developed cultural awareness and sensitivity.
• Ability to solve problems effectively.
• Structured, good attention to detail and self-motivated.
• Team working skills and the ability to adjust and re-plan in dynamic situations.