Customer Lifecycle Manager

• Ensure customer's smooth transition from customer delivery projects to lifecycle contracts (annual, service level, subscription based)
• Maintain customer relationships for successful lifecycle contract continuation.
• Act as first point of contact towards customers, providing frequent updates and follow-up with customers.
• Ensure successful onboarding for customers
• Coordinate between several stakeholder teams to ensure agreement's commitments gets delivered on time.
• Capture customer needs and offer suitable solutions through service agreements.
• Execute contract renewal process.

• BSc. /MSc. in Business & Management or Engineering & Technology field
• Min. 3 years of working experience from relevant field
• Previous experience from Product management/Project management and working closely with digitalized Fleet Performance or Fleet Management systems in Maritime business seen as strong advantage
• Customer oriented mindset with effective relationship building skills
• Great communication skills, both verbal and written
• Fluent in English, both verbal and written
• Ability to implement new operational models for agreement-based business
• Ability to maintain multiple agreements and customer relationships simultaneously
• Strong coordination skills