Customer Service and Support

Job Title:
B2B Sales Advisor II - Tech (German/Dutch/Italian)Job Description
The Advisor II, B2B Sales position interfaces with customers via inbound calls, outbound calls, or through the Internet for the purpose of selling products and services. This position is responsible for processing customer orders and sales; providing/receiving information; selling client products/service as well as providing basic customer service support. Are you ready to deliver timely, accurate and professional customer service via phone, chat, social media and email? The target is to ensure excellent service standards and maintain high customer satisfaction.

What you’ll be doing at Concentrix Greece:
Key Responsibilities:

• Proactive outreach to the assigned book of business
• Identify & prioritize revenue growth opportunity with ability to project & forecast revenue based of seasonality and client's priority
• Consultative Sales: Demonstrate a commitment to consultative sales to achieve client goals.
• Portfolio Management: Responsible for managing a portfolio of medium business clients to grow their revenue and our client's revenue.
• Client Needs Analysis: Prioritize outreach plans based on an understanding of clients and their needs.
• Market Research: Gain a fundamental understanding of industries, market(s), and client business models to customize experiences for local advertisers.
• Tailored Solutions: Identify sales opportunities and provide clients with tailored solutions to meet their objectives.
• Product Optimization: Engage with clients proactively and reactively to frequently assess and optimize product performance.
• Continuous Improvement: Suggest improvements for ad products and customer experiences.
• Knowledge Development: Develop and maintain expert working knowledge of our advertising solutions and their impact on performance.

Essential Experience and Skills

• Language Proficiency: Must be fluent in the German, Dutch, or Italian and have a very good command of English (at least B2 level).
• Digital Marketing Expertise: 1-year Essential experience in social media and digital marketing specifically for our client platform. Knowledge of other advertising platforms is a plus.
• Work Ethic: Highly motivated individuals with a strong work ethic are needed.
• Sales Experience: At least 3 years overall of strong sales-oriented experience, entrepreneurial thinking, and a "go the extra mile" attitude, including:

• Proven ability in building relationships and effective multi-touch cross/upselling throughout a relationship.
• Immediate implementation or adoption of personalized client recommendations.
• Delivering exceptional customer experience through a multi-touch cross/upselling
• Ability to perform in a fast-paced environment, having accountability of own metrics and results.

• Soft Skills: Strong analytical, organizational, and creative thinking skills, along with excellent communication and interpersonal skills focused on sales.

What we offer:

• Indefinite contract
• Competitive remuneration package (14 Salaries)
• Opportunities for international Career through our International Mobility program
• A challenging working environment
• Employee events
• Private health insurance + Dental Care
• 3 euros meal voucher in Up Hellas card per working day
• Free gym and other well-being activities
• Enjoy with your co-workers your lunch break at our new Restaurant

You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too.

More than your background, it is your motivation and your personality that will make you part of our fun-loving community.

Concentrix Hellas is an equal-opportunity employer

Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.
Location:
GRC Athens - Minwos 10-16Language Requirements:
Dutch (Required), English (Required), German, Italian (Required)Time Type:
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