Title: Strategic Account Manager - DACH
Location: Wiesbaden, Germany
Working Hours: Monday to Friday - 8.30am - 5,30pm
Hybrid - 3 days in the office


If you enjoy working with customers, you can work independently in a well-structured manner and have dedicated customer service in your blood, then apply NOW for the open position of a Strategic Account Manager for DACHIT (Germany) and become part of our engaged team. You should be fluent in German and your office location will be Wiesbaden (Germany). Business travels within our region (Germany, Austria, Switzerland) are part of this role.
Strategic Account Manager
The job involves relationship management with important CSC customers, handling client issues as they arise, and strategically partnering with our largest customers. This position requires extensive client contact including some face-to-face meetings. This role would suit someone who understands the value of long-term relationships and seeking a career working with cutting edge technology and global internet branding.
In this role you will:

• Build relationships with C-Level Executives
• Managing customer relationships and drive growth in assigned accounts.
• Maintain relationships, lead account planning and opportunity identification.
• Planning, facilitating and/or conducting negotiations for assigned accounts.
• Opportunity prioritization and overall account planning for assigned accounts.
• Revenue and customer satisfaction on assigned accounts.
• Deep understanding of customers´ business goals and objectives
• Work on client briefs, hold face-to face client meetings, and telephone calls.
• Maintaining thorough up-to-date notes, lead quotations and contracts through CRM system.
• Develop effective client presentations.

What skills do you need?

• An energetic and enthusiastic willingness to assist customers.
• Fluent in German and English
• Comfort and experience working with C-level executives.
• Excellent analytical and problem-solving skills
• An interest in working with a variety of internal and external stakeholders.
• A history of detail-oriented multi-tasking in an deadline-driven environment
• Excellent analytical and problem-solving skills
• A commitment to, and experience in providing excellent customer service.
• Ability to think strategically to meet the client’s needs.
• Excellent communication and organizational skills (verbal and written)
• Strong business acumen.
• Ability to handle escalated client issues.
Ability to collaborate effectively with colleagues.

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