Germany Job Openings
Wolt
Operations Associate (m,f,x)
Berlin
FULL TIME
November 28, 2024
Berlin, Germany
Full-time
Hey, you look like you might be our new Operations Associate (m,f,x)
Berlin, Germany
Full-time
- Improving and creating internal processes to enhance operational efficiency.
- Supporting the team with analytical thinking, data-based solutions, and optimized processes.
- Contributing to the development of an efficient B2B business relationship.
- Owning and proactively working on projects to drive growth by improving partners’ performance through strong analysis and regular quality and satisfaction checks.
- Collaborating in a dynamic environment and working across teams and departments. Aligning with all departments to ensure smooth operations, including gear management, performance management, accounting, and legal topics.
- Meeting internal targets and delivering results.
- Developing and managing successful projects.
- Ensuring smooth and efficient operations.
- Driving growth and revenue by identifying opportunities and implementing solutions.
- Working together with the wider operations team on various projects to improve efficiency and productivity.
- Creating solutions and materials to increase efficiency and integration across teams.
- Managing and taking ownership of B2B communication, ensuring professionalism and clarity in all interactions.
- Supporting key processes, including bi-monthly payouts and compliance audits, to maintain accuracy and transparency.
- Participating in quality assurance and fraud management activities, upholding the integrity of operations.
Our humble expectations
- Excellent interpersonal skills with the ability to adapt tone to suit different audiences.
- Structured, detail-oriented, and service-oriented approach.
- Ability to work independently and with a hands-on attitude.
- Fantastic communication skills, comfortable speaking with a wide range of customers and stakeholders, and adapting approaches accordingly.
- Experience in account management, customer success management, or other customer-facing roles.
- Fluency in German and English is required; other languages are a plus.
- Familiarity with data tools such as Excel or Looker is a plus.
Next steps
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Cool office in the heart of Berlin
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Independent work in a dynamic, international team
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A fast-growing tech company with many career opportunities
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Attractive salary package
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Discounts on Wolt orders
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Various soft drinks, coffee, and fruits in the office
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Weekly (virtual) all-hands meetings and regular team events
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Flexible working hours policy + 30 days of paid vacation
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