Service Delivery Specialist for International customers


Title: Service Delivery Specialist
Industry: IT Software
Reporting Line: Technical Director & Client (POC)
Position Type: Full Time
Level: Team Leader
Location: Cairo Office, New Cairo


About the job:
You will be working with a high degree of freedom with reference to the Technical Director for Cross Workers Egypt Ltd. However, you will also work closely together with the Danish CEO.
You will be a cornerstone in the Cairo operation with the responsibility for the different customer Teams – often with direct contact with customers in Europe. However, you will also have the opportunity to demonstrate your managerial skills and ability to continue the development of Cross Workers Egypt Ltd.
Some travel activities to Europe must be expected.


Technical profile/ Your duties:
You have senior experience within IT software development, you have a good business understanding (customer contact) and have experience in managing technical staff. You are used to working in an international environment and can work from anywhere in the world if needed.
The keywords for the position are:

• Technical experience – Proven software development experience “Team leader/Architect/Technical manager”, broad technical understanding

• Business understanding – direct customer experience

• Management skills – you can lead

You have a high degree of commitment to Employees, Customers, and the Company.
You can identify challenges and risks, and attack them with creativity, initiative, and determination. You work independently and targeted with a high activity level.
You work well as part of a team and with an ability to deliver.
You have good oral and written English skills (company language) and of course Arabic.
Responsibilities:
Your role is to ensure that the organization chooses the right candidates (technically) and that employees and teams are being technically developed to be in line with customer needs present and future.
It is also the role to ensure that the basis of running a professional IT operation is in place – e.g. infrastructure, licenses, and methods. In some customer cases, the SDS will perform project-based work for the customers – e.g. code review, Architecture, and Consultancy.
In connection with the rest of the management, you will have responsibilities within the following areas:

• Advice to Team leaders

• Technology coordination between Teams

• New Technology screening

• Internal training

• Motivation

Desired Skills and Experience
Who we are looking for?

• Bachelor's Degree in Computer Science or software engineering is a must

• International experience

• 10+ years of experience in Service delivery management and 2+ years of management experience in the Offshoring or Outsourcing Industry.

• On-Hands Experience in the Software development industry

• Ability to motivate staff in a team-oriented, collaborative environment.

• Ability to manage priorities and work in a fast-paced environment.

• Strong organizational and communication skills.

What we offer:

• You will have a unique opportunity to be part of a growing organization where you will work across borders with highly experienced people, where we expect you to add your footprint.
• We have built an organization's work-life balance, to be integrated into the way we do business and in a company with a strong technical environment.
• We will set high expectations for you, just as we do for our workplace, the work, and ourselves.
• Cross Workers is one of the best when it comes to a good working environment, work conditions, professionalism and personal development.
• We work with a good scheme of benefits range:
• Competitive salary.
• Bus service.
• Social & Medical insurances.
• Good office environment and Technical equipment.
• Keep up with new technologies through internal and external training.
• We have an open and free Management style based on Scandinavian values and have a reputation for a strong and inspirational Technical environment.

About Cross Workers
We are a Danish-owned IT Offshore company with many years of experience within IT and IT Offshore/Nearshore in several countries.
We work with customers in Europe and in the GCC area, where we have long relations with our customers.
Our office is located in the 5th settlement, New Cairo, and holds international standards.