Team Leader in Customer Excellence

Category: Procurement

Location:Bagsværd, Capital Region of Denmark, DK

• Lead a team dedicated to delivering exceptional customer service for a procurement system and processes to end users.
• Develop and implement strategies to enhance cross-border customer excellence and operational efficiency.
• Oversee and execute the offshoring of first-level support to India, ensuring smooth integration of people, processes, and systems for high performance and long-term success.
• Monitor and analyse performance metrics to identify opportunities for improvement and implement effective solutions.
• Drive innovation in customer excellence through automation and AI, ensuring customer service remains cutting-edge and efficient.
• Provide training, coaching, and development opportunities to team members, empowering them to become proactive and trusted business partners to the global organization.

• A Bachelor's Degree in business administration, supply chain management, international business, IT administration, or a similar field, with excellent results.
• Solid experience working with global teams, including offshoring, managing remote teams, and project management in a leading global organization.
• Proven expertise in customer service or a related field, with strong communication, stakeholder management, and organizational skills.
• The ability to analyze data, make informed decisions, and drive successful changes to improve service delivery.
• Familiarity with cultural and operational aspects of working with teams in India, combined with the ability to handle multiple priorities in a fast-paced environment.

• Previous people leadership experience.