Denmark Job Openings
LEGO® House A/S
Team Lead Guest Experience
Billund
FULL TIME & PART TIME
November 22, 2024
Do you aspire to create memorable experiences for all guests, and can you take responsibility for the daily operations of our Experience Zones, then this is a unique chance for you!
Welcome to the Guest Experience Team
Our Guest Experience team is a team of up to 110 colleagues operating in our Experience Zones where we focus on creating amazing guest experiences. You will be 1 out of 6 Team Leads in our Guest Experience team, collaborating closely with your fellow Team Leads as well as the Tours- and Shiftplanning teams to elevate the guest experience through well-planned and well-staffed interactions.
Core responsibilities
As Team Lead you have responsibility for being a role model for the Guest Experience department. Through on-the-floor coaching and training, you'll guide them on how to engage with guests. You will have direct responsibility for your own team consisting of approx. 30 competent colleagues, working part-time.
Moreover, your key responsibilities will be to:
You are energized by developing your team with a hands-on, playful approach. What is most important to us is your enthusiasm for working with guests and providing exceptional hospitality. Your motivation for coaching, setting clear directions, taking initiative, and inspiring others will be crucial to your performance. You are also very keen on teamwork and collaborating with colleagues to ensure the best experience for our guests.
To succeed in this position, we imagine that you:
This full-time position offers a unique opportunity to take on responsibility and be a role model thus developing your leadership skills. The Team Lead role is an operational role, where you spend your working hours with our guests who come from all over the world. You can expect to work every fourth weekend, a late afternoon shift once a week and evening shifts approximately 1-2 times per month.
Take the first step on this exciting journey and submit your application now!
What’s in it for you? Here are some of what to expect:
LEGO House is an experience house in Billund, Denmark, celebrating the LEGO brick and the LEGO idea. The 12,000m2 is filled with 25 million LEGO bricks ready to give LEGO fans of all ages the ultimate LEGO experience.
In LEGO House we are not only working on making memorable and magical LEGO experiences for all our guests, but also on being the best place to work for all employees. Here you can be your true self at work every day and you will be appreciated for exactly who you are. We strive to create a diverse, dynamic and inclusive culture of play, where everyone feels safe, valued and they belong.
As an employee at LEGO House, you are part of a team of passionate and dedicated specialists and leaders who, across teams and functions, are committed to creating world-class LEGO experiences for everyone visiting the house. We have a fundamental belief that to deliver this, LEGO House needs to be the best place to work for all employees. It is like a coin where one side does not go without the other.
When recruiting future colleagues, we focus not only on recruiting colleagues who match the job description and profile. A match with the LEGO House values and culture is also a requirement, and by joining the team you get the opportunity to have an exciting career with a much-loved brand where personal development and purpose in what you do, goes alongside passing on fantastic LEGO moments to our guests.
Welcome to the Guest Experience Team
Our Guest Experience team is a team of up to 110 colleagues operating in our Experience Zones where we focus on creating amazing guest experiences. You will be 1 out of 6 Team Leads in our Guest Experience team, collaborating closely with your fellow Team Leads as well as the Tours- and Shiftplanning teams to elevate the guest experience through well-planned and well-staffed interactions.
Core responsibilities
As Team Lead you have responsibility for being a role model for the Guest Experience department. Through on-the-floor coaching and training, you'll guide them on how to engage with guests. You will have direct responsibility for your own team consisting of approx. 30 competent colleagues, working part-time.
Moreover, your key responsibilities will be to:
- Drive planning for the Guest Experience team in close collaboration with the central planning department, ensuring optimal resource allocation for daily operations
- Planning and training when onboarding staff, facilitating seamless operations, and maintaining a strong guest experience standard
- Lead and manage your team, including performance evaluation, coaching for continuous development, recruiting and onboarding new colleagues, and ensure alignment through team meetings and more.
- We always greet our guests with enthusiasm and motivation, ensuring they have a memorable experience. You will ensure that we maintain our high guest satisfaction by supporting your colleagues in creating playful and professional guest experiences
- Implement and continuous update of work processes
You are energized by developing your team with a hands-on, playful approach. What is most important to us is your enthusiasm for working with guests and providing exceptional hospitality. Your motivation for coaching, setting clear directions, taking initiative, and inspiring others will be crucial to your performance. You are also very keen on teamwork and collaborating with colleagues to ensure the best experience for our guests.
To succeed in this position, we imagine that you:
- Have a minimum of 2 years of experience from similar jobs within the tourism or entertainment industry or similar.
- Have experience in roles where customer or guest experiences are prioritized
- Have experience with performance evaluations, onboarding, offboarding, coaching, and training your own employees. If you have tried training employees in scripted experiences, it would be a huge plus.
- Are skilled at organizing, coordinating, and sharing your knowledge
- Find it easy to communicate in Danish and English - both verbal and written
- Have a relevant education within Hospitality Management, Tourism, Event Management or fields such as teaching and facilitating.
This full-time position offers a unique opportunity to take on responsibility and be a role model thus developing your leadership skills. The Team Lead role is an operational role, where you spend your working hours with our guests who come from all over the world. You can expect to work every fourth weekend, a late afternoon shift once a week and evening shifts approximately 1-2 times per month.
Take the first step on this exciting journey and submit your application now!
What’s in it for you? Here are some of what to expect:
- Family Care Leave – We offer enhanced paid leave options for those important times.
- Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
- Wellness – We want you to be your best self, so you’ll have access to a lot of wellbeing initiatives and programs, both physically and mentally.
- Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
- Your workplace – Our offices will be your primary workplace with flexibility to work from home during your working week if it is compatible with your role. Your People Leader will discuss the principles of our hybrid work model, role eligibility and frequency with you.
- Social events - Our staff association invites all employees to a wide range of social gatherings. There is something for everyone's taste, New Year's party, carnival fun, ice skating, and much more.
LEGO House is an experience house in Billund, Denmark, celebrating the LEGO brick and the LEGO idea. The 12,000m2 is filled with 25 million LEGO bricks ready to give LEGO fans of all ages the ultimate LEGO experience.
In LEGO House we are not only working on making memorable and magical LEGO experiences for all our guests, but also on being the best place to work for all employees. Here you can be your true self at work every day and you will be appreciated for exactly who you are. We strive to create a diverse, dynamic and inclusive culture of play, where everyone feels safe, valued and they belong.
As an employee at LEGO House, you are part of a team of passionate and dedicated specialists and leaders who, across teams and functions, are committed to creating world-class LEGO experiences for everyone visiting the house. We have a fundamental belief that to deliver this, LEGO House needs to be the best place to work for all employees. It is like a coin where one side does not go without the other.
When recruiting future colleagues, we focus not only on recruiting colleagues who match the job description and profile. A match with the LEGO House values and culture is also a requirement, and by joining the team you get the opportunity to have an exciting career with a much-loved brand where personal development and purpose in what you do, goes alongside passing on fantastic LEGO moments to our guests.
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