Denmark Job Openings
Global Exchange Denmark ApS
Customer Service Representative
Billund
FULL TIME & PART TIME
November 29, 2024
The Global Exchange Group is a Spanish multinational company specialized in foreign currency exchange services for tourists at International Airports. We operate in 21 countries and 5 continents, and have a branch network with over 240 branches. www.global-exchange.com
Thanks to our vast experience in the travel money industry, we have managed to come up with an alternative and very professional approach, without disregarding our customers' needs and always striving for excellence in the service. Today, we have an ambitious expansion plan in regions such as Eastern Europe, the Middle East, Africa and Asia Pacific.
If you love customer service and sales this is your opportunity! We are looking for candidates with customer / sales experience from 1 to 3 years.
Joining Global Exchange, you will have the opportunity to enhance and excel your customer care and sales skills working with a world-class financial services company.
The overall goal of the position is to provide an excellent service to all our customers and sell our top-market products, adhering to the internal procedures and the legal regulations. These are some of the key responsibilities of the position:
- Identify customer's needs and properly represent the company during the exchange operation, offering the advantages or the process and facilitating the cross-selling transactions.
- Carry out exchange transactions following the procedures, and achieving excellence in customer care.
- Be the one responsible for the direct contact with customers and be willing to offer customers the highest level of care.
- Document transactions, according to the legal criteria.
- Report about problem or eventuality that might have occurred during the exchange operation.
- Provide suggestions and ideas which could help improvement of operational apsects and customer service.
If you are interested in this position, send an updated CV and application to j.james@globalexchange.dk. It is important that you specify your telephone number and the time slot when you prefer to be contacted.
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