Czech Republic Job Openings
Amazon Czech Republic Services s.r.o. - G88
Senior AR Analyst with Spanish, Amazon Business
Prague
FULL TIME
November 4, 2024
- Fluent Spanish and English
- Very good communication and analytical skills
- Positive attitude towards issue resolution
- Good MS Office skill
- Passion for financial operations, open communication and comfort around higher management
- Communicative, willing and able to sort issues and financial data interchange through phone, email
- Able to present in front of different audiences
As part of our commitment to your development, you will also gain exposure in cross-functional and process improvement projects, but you can expect your responsibilities to include to:
- Managing customer liabilities to Amazon - credit collection operations
- Reviewing and monitoring AR Aging Reports and collections targets
- Responding to customer invoicing inquiries, researching unpaid or disputed amounts and working directly with the customer to resolve their issues and correct invoicing errors
- Reconcile Amazon’s open receivables with customers to ensure quick and timely AR collection.
- Work effectively with all relevant stakeholders to ensure we are serving our customers in the most effective manner, especially for customers facing cash flow or internal issues
- Earn the trust of external and internal stakeholders/customers, build long-lasting relationships that reinforce Amazon’s customer centricity and continually look at ways to improve customer experience and customer satisfaction
- Work with Amazon customers to drive process improvements and resolve escalations and discrepancies
- Diagnose, improve and fix any issues with our current collections processes
- Previous Account Receivables, Customer Care, or other customer facing department experience
- Previous experience in teams, being in contact with customers through phone and/or email
- Finance background or previous experience with finance is an advantage
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