We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.


Job Title: Customer Services Officer
Location: Prague, Czech Republic
Requirements: Candidates must have the legal rights to work in Czech Republic at the time of application and in future.
Contract Type: Fixed-term contract
Grade: 4/H
Starting salary: 33 800 CZK (Gross monthly)
Additional Benefits:
Meal vouchers. Vouchers for free time activities
Individual training grant
Sick day(s)
25 days of annual leave per calendar year
Up to 14 public holidays per year (CZ and UK)
Learning and development opportunities
Discount on company products etc


Role Purpose:
To project a professional image of British Council and the UK by providing a high quality, welcoming and efficient integrated service.
To create and implement high quality Customer Service strategy ensuring a high-quality customer experience in handling enquiries in the fields of English language, Exams, Corporate and others.
In cooperation with other departments and colleagues secure excellent sales results, meeting all Key Performance Indicators (KPIs) and deliver Sales & Customer Relations services to support meeting sales targets and the growth in all related areas.







Additional information
This post is full time 100%, e.g., 35 hours per week. The successful candidate will work in shifts on work weekdays between 7:30 a.m. and 7 p.m. and on Saturdays from 8 a.m. till 1 p.m., covering the opening hours of the Prague office. Based on the operational requirements, the shifts may alternate. It will be important to plan leave carefully to work around registration for English courses and peak periods.


Closing date: Sunday, 15 December 2024, applications will close at 22:59 CET.


A connected and trusted UK in a more connected and trusted world.


Equality , Diversity, and Inclusion (EDI) Statement


The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.


The British Council is committed to safeguarding children, young people and adults who we work with.


We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.


Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.


If you have any problems with your application please email askhr@britishcouncil.org


Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.