• A Degree.
• Upper intermediate proficiency in written and verbal English.
• Relevant experience in operations/supply chain/logistics/e-commerce.
• Advanced knowledge of Excel (Pivot Tables, VLook Ups).
• Experience creating a narrative outlining weekly findings and the variances to goals, and present the findings to senior leadership.

Carrier Operations Management (COM) works across the EU in a cross-functional environment with Carriers, Transportation Execution, Planning and Scheduling organizations to improve Transportation performance and KPIs. They act as a vendor manager towards our Carriers, maintains and reports up to date and accurate statistics, management reports and analysis. They are an expert in the transportation function, are able to independently define processes considering long term sustainability and repeatability. They handle escalations and takes ownership of projects/tasks beyond core responsibilities.

Key job responsibilities

• Engages with performance and analytics teams to develop and understand performance metrics to assist with driving business results.
• Investigates root cause of performance failures along with transportation partners to trouble shoot and create processes/actions to sustainably eliminate them.
• Determines corrective action for risks and obstacles with assistance from senior program managers.
• Utilize analytical simulations and assessments to quickly understand the business impact of the trends and make quick and informed decisions based on available data.
• Plays an active role in training our carriers on new tools and processes, as well as training the wider transportation team on relevant topics.
• Serves as escalation point in the network for our third party carriers.
• Owns, tracks, or escalates issues to ensure that they are addressed and documented.

About the team
Amazon couldn’t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you’ll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you’ll help Amazon’s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.
We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination – quickly, conveniently and sustainably.

• Experience working with transportation carriers from planning, scheduling to other daily operational execution.
• Knowledge of SQL and Data Visualization tools.
• People Management experience.
• Communication skills in other languages: German, Polish or Romanian.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.