Costa Rica Job Openings

Splunk

Technical Support Engineer

San Jose

November 21, 2024

Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our work with kindness. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Come help organizations be their best, while you reach new heights with a team that has your back.

Role Summary:

Splunk is seeking a Technical Support Engineer to provide enterprise level support to our customers and partners. This is a very dynamic role where you will provide technical assistance, fix and resolve customer problems, collaborate with engineering on various product issues, and contribute to projects revolving around support tools, knowledge management, and our growing marketplace of solutions.

Responsibilities:

Provide technical software support for enterprise customers including the US fortune 100 companies.

Develop a deep understanding of the Splunk product.

Solve technical issues to establish the root cause of problems and form a solution or workaround across a range of environments.

Provide documentation content and participate in online forum support for real-time questions from Splunk users.

Reproduce customer issues and if necessary file bug reports, raise cases to engineering, and provide necessary documentation.

Provide best practices to enhance customer experience with our products and services.

Requirements:

Experience with the following systems is a must: UNIX (Linux, Solaris, AIX, HP-UX), Windows, and Mac OS.

Understanding of regular expressions (Regex) and Python scripting.

Knowledge in the following areas is a plus: Perl and shell scripting, XML, HTML.

Experience in Business Intelligence a plus.

Be able to isolate problems between hardware and software and provide information to appropriate development team(s).

Demonstrated hands on customer service experience supporting US Fortune 100 companies.

The ability to shift gears and focus is essential when supporting a product like Splunk.

Solid knowledge of networking concepts.

Highly developed, process-oriented skills for troubleshooting, problem solving, and problem resolution.

Superior written and verbal communication skills are a must.

Must be able to work in a fast paced technical environment and support a product with frequent product releases and regular maintenance updates.

Experience in technical support, system administration, or similar technical role.

Excellent English communication skills and the ability to articulate complex technical information to customers.

Flexibility to be scheduled for specific coverage during the day shifts.

Experience in Business Intelligence and any other languages such as Spanish is a huge plus (but not required).

Education:

Bachelor's degree in Engineering or Computer Science or similar degree or equivalent work experience.

Splunk is an Equal Opportunity Employer

At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.

Note:
Base Pay Range
Costa Rica
Base Pay: CRC 20,000,000.00 - 27,500,000.00 per year
Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.

Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a comprehensive, competitive benefits package which may include healthcare and retirement plans, paid time off, wellbeing expense reimbursement, and much more! Learn more about our next-level benefits at https://splunkbenefits.com.

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