Your tasks will include:

• Monitor and process incoming incident and request queues for escalations from Veeam's global Service Desk team
• Process production infrastructure and service-related issues from initial alert to resolution, coordinating with specialist teams as appropriate
• Contribute to ongoing infrastructure maintenance to ensure the smooth operation of both production and non-production environments
• Provide general administration of Active Directory, DNS, DHCP, DFS, and Group Policy
• Maintain and contribute to internal documentation
• Participate in a wide variety of internal projects and tasks as assigned, including testing, auditing, and deploying new services and hardware across multiple environments
• Provide coverage for occasional afterhours incident response and scheduled maintenance

What we expect from you:

• Self-sufficient, proactive and result-oriented
• Strong verbal and written communication skills with the flexibility to explain complex topics in a manner suitable for audiences with varying levels of technical expertise
• 3+ years' experience administering and troubleshooting Active Directory and Windows Server products, including multi-domain environments
• 3+ years' experience administering and troubleshooting VMware's v Sphere stack (standalone and v Center environments)
• Experience deploying and maintaining server, storage, and network hardware in datacenter environments
• Familiarity with Power Shell fundamentals
• Strong familiarity the OSI-model and networking fundamentals

What will be an advantage:

• Experience in shell-scripting (Powershell, cmd, bash)
• Experience with Microsoft Azure and Office 365 administration
• Experience with Hyper-V
• Experience with Veeam Backup solutions
• Experience with high-load and/or high-complexity systems (HCI, HA, FT, etc.)
• Network/Linux administration background.

What we offer:

• Medical, dental, and vision through INS. Premium cost for employee and dependent coverage is fully funded by Veeam
• Life insurance and disability coverage
• Two weeks paid time off along with company paid holidays
• Veeam Care Days – additional 24 hours for your volunteering activities.
• Cafeteria subsidy
• Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Percipio, Athena, O'Reilly) and mentoring through our Mentor Lab program.

Please note: This is a remote role located in San Jose, Costa Rica. If the applicant is permanently located outside of Costa Rica Veeam reserves the right to decline the application for the position. Applications must be in English.
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