Ever feel burnt out by bureaucracy? Us too. That’s why we’re changing the way we work for higher productivity, faster innovation, and better results. We call it Dynamic Shared Ownership (DSO). Learn more about what DSO will mean for you in your new role here https://www.bayer.com/en/strategy/strategy

YOUR TASKS AND RESPONSIBILITIES

• Respond to HR-related queries from constituents via phone, email, web portal, and live chat, ensuring solutions meet customer expectations and foster positive relationships.
• Exhibit excellent verbal and written communication skills to effectively educate constituents on HR processes and tools.
• Utilize problem-solving and research skills to analyze issues, drive resolutions, and escalate complex inquiries to HR Specialists when necessary.
• Leverage knowledge management tools to respond to inquiries, create or update knowledge articles, and conduct content quality reviews.
• Document inquiries and solutions, track frequently asked questions, and provide insights for process or service improvements.
• Exercise sound judgment and accountability in following established policies and procedures, ensuring compliance with data privacy and regulations.
• Perform a diverse range of administrative and operational tasks daily in support of various HR processes.
• Collaborate with team members to ensure support coverage aligns with North American time zones.

WHO YOU ARE

• High School Diploma or equivalent.

• Prior experience in Human Resources and/or Customer Service is preferred.

• Excellent verbal and written English communication abilities (Must).

• Strong communication skills and a customer service-oriented mindset.

• High reliability and motivation, with a willingness to learn and adapt to a dynamic work environment.

• Strong focus on customer satisfaction and service quality.

• Ability to work effectively within a team-oriented environment.

• Eager to support projects and tasks, with a focus on achieving positive outcomes and learning from experiences to improve performance.

• Demonstrates a willingness to assist customers and learn about their needs to help improve their experience.

• Willingness to take action, learn from experiences, and evolve strategies based on feedback and changing circumstances for continuous improvement.

WHAT WE OFFER YOU

• Full time employment contract.
• Wide range of benefits.
• Development opportunities.
• Competitive Salary.

At Bayer we believe in diversity, equity, and inclusion. We aim to create an environment in which everybody can feel authentic, respected and equally valued. Every day we strive to reflect our values through our people unique capabilities, self-experiences, and aspirations. We, intentionally seek diversity, to enable our people bring their fullest potential out and encourage others to likewise do so. Our company wins, when we leverage our capabilities to lead the cultural transformation in our business, positively impacting the society.
Candidates who meet the requirements based on the job profile will be considered for employment regardless of physical disability, race, color, religion, sex, age, sexual orientation, gender identity and will not be at a disadvantage if unemployed.