• Responsibilities include, but is not limited to:
• • Lead and manage and oversee all HR operational processes related to employee lifecycle in alignment with regional compliances and organizational policies and provide strategic direction to the team
  • Ensure to maintain and monitor the service level KPIs and SLAs as defined for the processes
  • Accountable for work allocation and ensure focus on improving the team’s productivity & deliver high efficiencies and have a mechanism to effectively measure performance metrics
  • Administer and maintain WD related datapoints and ensure 100% accuracy data integrity
  • Effectively manage any queries escalated and ensure that any issues are dealt with organizational guidelines and within defied timeline
  • Drive the harmonization of HR processes across business units and identifying opportunity for optimization
  • Effectively manage team’s and your responsibility, to achieve the targets and performance standards expected from the Shared Services organization
  • Participate and lead in both internal and external audits as in when required
  • Drive the evolution of the HR shared services function and develop a future focused HR Shared services strategy
  • Identify and deliver service improvement activity through employing process improvement methodologies and the application of
• innovative thinking
• • Ability to understand business goals and market trends and leverage this insight to recommend and influence new approaches
  • Actively represent GS Costa Rica within the wider Global HR community
  • Work with key stakeholders and customers to continuously evaluate the HRSS service, monitoring feedback and operational activity to improve the overall service

• Leading and managing others; a true people person who treats everyone individually, who focuses on strengths and growth, and who can link business objectives with the overall people agenda
• Leadership, decision making, stepping up and taking tough decisions when required
• Building working relationships and quickly gaining trust with your key stakeholders
• Communicating and doing so excellently. You are clear, direct, and understand how to adapt communications both written and verbal depending on who your audience is
• You are super organized and efficient– in essence, you have strong attention to detail and accuracy, particularly with complex problems, projects, and stakeholders
• Looking for patterns and solutions when solving problems and coming up with ideas for change or innovation
• You thrive working autonomously but also love to collaborate – you are self-driven, anticipating challenges or bottlenecks and planning effectively around them
• Acting as a thought partner and trusted advisor to those you work with, whether it’s leaders or colleagues who seek advice
• Navigating a complex organization and finding ways to drive your ideas forward and make things happen

• Bachelor / Master Degree in Business, Human Resources, Organization Development or other related field.
• Minimum 6 - 8 years of progressive experience in a global and matrixed environment, providing guidance and influence to leaders
• Experience of managing and leading teams in an HR shared service environment that provides a wide range of services across the full employee lifecycle
• A track record of reliable and valuable delivery and continuous improvement in a shared service environment
• Knowledge and understanding of HR compliance, Administration, HR Generalist activities and Management Information (MI) reporting
• Experience and managing data requests with a good knowledge of Data Protection legislation, its implications, and the need to comply
• Exceptional interpersonal skills, sound judgement and the ability to juggle many competing priorities simultaneously
• Ability to influence leaders and is able to build and nurture relationships across organization
• Project Management experience to deliver operational excellence
• Comfortable in both working in detail and understanding the big picture; able to consider the ramifications of decisions on various constituencies
• Strong excel and Power Point skills, ideally Slack, Trello and Egnyte, Experience with HR Management systems like Workday and Case Management Service Now is a plus
• Flexibility to support the team to cater to a diverse, international set of stakeholders. Willingness to be flexible with regard to office timings