Customer Service Representative
On-site role Mon-Fri (w/1 hour lunch)
Exciting New Opportunities in Escazu, Costa Rica!
OOCL is thrilled to announce the opening of our new location in Escazu, Costa Rica! We are expanding our operations and looking for talented individuals to join our dynamic team. This is a fantastic opportunity to be part of a leading global logistics and container transportation company.
We are currently hiring for the following positions:

• Customer Service Assistant Manager
• Operations Assistant Manager
• HR & Administration Manager
• Customer Service Representative
• Operations Specialist

With our core values – People People People, Community Responsibility, Customer Focus, Excellence through Quality – we hope to empower our employees to achieve the mission of OOCL. Be part of a team that values collaboration, continuous improvement, and community responsibility. Apply today and help us shape the future of logistics and transportation!
OOCL (Costa Rica) benefits for Customer Service Representative including:

• A Competitive Salary
• Paid Vacation
• Paid Sick Time
• Paid Holidays
• Aguinaldo
• Medical, Life Insurance

Job Responsibilities for Customer Service Representative:

• Respond to customer inquiries via email and telephone
• Create, amend or transfer export bookings utilizing appropriate Systems and Guidelines
• Communicate cross functionally to manage customer expectation, equipment and space availability and escalate to direct management as required
• Promote utilization of OOCL online tools

Preferred Skills:

• Customer service experience
• Capable of managing multiple tasks simultaneously
• Knowledge of international cargo container movement
• Knowledge of regulatory transportation requirements (Customs, DOT, Hazardous, etc.)

Qualifications:

• Attention to detail
• Excellent oral and written communication skills
• Knowledge of Microsoft Office Suite
• Ability to communicate effectively in English and Spanish

What is OOCL?
OOCL is one of the world's largest integrated international container transportation, logistics and subsidiary companies. As one of Hong Kong's most recognized global brands, OOCL provides customers with fully integrated logistics and containerized transportation services, with a network that encompasses Asia, Europe, the Americas, Africa and Australasia.
All employment is contingent upon the successful completion of a background check
OOCL is an Equal Opportunity Employer and offers a diverse, inclusive, and equitable work environment. OOCL does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. For more information, we encourage you to visit us at www.oocl.com.