Costa Rica Job Openings
OOCL USA Inc
Assistant Manager, Customer Service
San Jose
November 14, 2024
On-site role Mon-Fri (w/1 hour lunch)
Exciting New Opportunities in Escazu, Costa Rica!
OOCL is thrilled to announce the opening of our new location in Escazu, Costa Rica! We are expanding our operations and looking for talented individuals to join our dynamic team. This is a fantastic opportunity to be part of a leading global logistics and container transportation company.
We are currently hiring for the following positions:
- Customer Service Assistant Manager
- Operations Assistant Manager
- HR & Administration Manager
- Customer Service Representative
- Operations Specialist
OOCL (Costa Rica) benefits including:
- A Competitive Salary
- Paid Vacation
- Paid Sick Time
- Paid Holidays
- Aguinaldo
- Medical, Life Insurance
- Manage daily workload and staff to meet customer expectations and OOCL departmental requirements. Including but not limited to PTO, performance, reporting requirements, staff development, etc.
- Initiate continual staff training on OOCL guidelines, policies and procedures to ensure high performance standards and staff knowledge.
- Manage all exceptions and service recoveries as first point of contact.
- Identify, develop and adapt best practices.
- Understand and ensure ISO/Government/Regulatory requirements are maintained by all staff and recommend actions for continuous improvement.
- Knowledge of regulatory transportation requirements (Customs, DOT, Hazardous, etc.)
- Supervisory experience in a team environment
- Experience with terminal and rail operations
- Capable of managing multiple tasks simultaneously
- Attention to detail, excellent verbal and written communication skills
- Customer service experience
- Knowledge of Microsoft Office Suite
- Ability to communicate effectively in English and Spanish
OOCL is one of the world's largest integrated international container transportation, logistics and subsidiary companies. As one of Hong Kong's most recognized global brands, OOCL provides customers with fully integrated logistics and containerized transportation services, with a network that encompasses Asia, Europe, the Americas, Africa and Australasia.
All employment is contingent upon the successful completion of a background check
OOCL is an Equal Opportunity Employer and offers a diverse, inclusive, and equitable work environment. OOCL does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. For more information, we encourage you to visit us at www.oocl.com.
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