Service Coordinator

• Manage and coordinate Field Service activities.
• Plan activities, resources, spare parts, costs and time schedule for work order.
• Coordinate people when they are assigned on a work order.
• Act as contact person for customer during the work order.
• Interact with relevant internal stakeholders.
• Ensure that the work is executed according to Wärtsilä Quality, Health, Safety and Environmental guidelines and customer site procedures.
• Follow-up and report the status of the work order to customer or relevant internal stakeholders.
• Monitoring FS margin on work order, proactively initiate cost saving actions.
• Preparing of FS work order for invoicing, debriefing, service record files maintaining after completion.
• Close cooperation with FS related functions e.g., FS Resources and Workshops.
• Ensuring continuous quality development and process optimization.

• Strong safety-first mind-set.
• Technical background related to Marine Engineering with Field Services experience is a plus.
• Good communication skills, negotiation skills and customer understanding.
• Good organizational skills and customer empathy, combined with a strong commitment to delivering excellent customer service.
• Demonstrable team working skills and the ability to adjust and re-plan in dynamic situations.
• Strong Cost awareness & effectiveness.
• Strong ability to delegate, follow directions and work under pressure.
• Reporting and analysing skills.
• Fluent in Mandarin & English.
• College degree or above.

• Achieving results
• Making change happen
• Decisiveness and action orientation
• Planning and target setting
• Developing self and others
• Communication
• Situational and cultural sensitivity
• Business and Customer focus