Job Description:

• Answer or support technical queries raised by the customers within the defined time scale, in the domain of support engineering, scheduled maintenance, Service Bulletin, GSE and Technical data.
• When triggered by Central, support or handle major AOG and abnormal events
• Analyse all in-service events to identify potential impact on airworthiness, reliability, quality, cost of ownership, passenger and crew comfort, and operational cost.
• Provide urgent in-situ technical assistance for complex subjects during technical meetings, or for complex troubleshooting when necessary including AOG.
• Provide customers with familiarisation and refresher training on our products in the M&E domain.
• Prepare and run regular webinars on support engineering issues on all programs
• Provide Engineering support to other Customer Services departments, contribute to the regional seminar and meetings organised by the program team in the region.
• Ensure good adaptation of the design office/Vendor proposed fix to customer in-service problem, accept or refuse the proposed solution.
• Provide customers with solutions to their in-service issues.
• Promote implementation of mitigation, solution or in-service issues on all programs

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:
Airbus (Beijing) Engineering Centre Company Limited
Employment Type:
Permanent-

Experience Level:
Professional
Job Family:
Customer Eng.&Technical Support&Services <JF-CS-PS>
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