Reporting directly to General Manager – Hospitality, the incumbent is responsible for the overall operations and leading the strategic management of The Sukhothai Shanghai hotel.

Responsibilities:

• Lead strategy implementation monitoring through the continuous tracking and assessment of properties KPIs’ achievement against targets in order to ensure ongoing visibility on strategy execution, and identify delays and/or risks and recommend corrective actions where necessary, thus ensuring that the properties deliver the strategy as per the defined targets, timelines and budgets
• Be the spokesperson of The Sukhothai Hotels and Resorts to instill and advocate company culture, vision and values to all colleagues
• Lead the GMs to maintain the economic, environmental and social sustainability of Hotel Operations
• Ensure the Hotel is delivering an appropriate operating return for the owner by achieving the budgeted profit levels
• Ensure the Hotel’s physical quality product and service quality adhering to Company standards
• Maintain excellent communications and relationship with hotel owners
• Lead the Hotel to drive market share as determined by Rev PAR positioning and growth
• Monitor capital plan projects and refurbishments to ensure they are delivered on time and on budget while achieving an adequate ROI
• Support and lead any Hotel opening ensuring the hotel opens with appropriate levels of quality and within brand parameters
• Maintain regular effective communication with owners and assist GM’s in ensuring the correct implementation of the Hotel contract, thereby maintaining the best interests of all parties
Work with the corporate development team to secure new Hotel contracts and proactively endeavor to uncover development opportunities

Requirements:

• University graduate in Hospitality Management or related disciplines
• Minimum of 10 years of experience in luxury hotel management, with at least 5 years of supervisory and managerial experience
• Proven success records of hotel openings and leading major hotel renovations or rebranding projects
• Strong operational knowledge across all hotel departments with the ability to drive continuous process improvements
• Expert financial acumen with experience in budget management and financial forecasting
• Excellent leadership abilities with a focus on staff development, team building and ability to inspire and motivate a diverse workforce
• Strong communication skills as well as comprehension skills to articulate complex analytical topics
• Strong analytical and problem-solving abilities with high flexibility and adaptability in managing a dynamic business environment
• Positive, self-motivated and goal orientated
• Commitment to high ethical standards and integrity
• Fluent English and Mandarin
• This candidate will be hired under a direct employment contract with a China Company of the Group

We offer competitive remuneration package and fringe benefits including discretionary bonus, annual leave, dental and medical coverage. We value our employees’ career development and provide them with a variety of internal and external training opportunities and sponsorship.