Location: Surrey, BC, Canada
Employment: Full Time/Part Time
Are you passionate about badminton, pickleball, or both? Do you excel in customer relations and thrive on detail-oriented tasks? Look no further! Smash Champs Badminton Club and Pro Shop is hiring a Receptionist/Stringer. Your role is crucial in providing excellent service and devising creative solutions to elevate the comfort and convenience of the badminton and pickleball community!
As a Receptionist/Stringer, your responsibilities include, but are not limited to, the following:
Duties:

• Deliver excellent customer service by efficiently handling:
  
  • Court bookings and event registrations
    
  • Membership sales, profiles, and payments
    
  • Pro shop sales, promotions, and stringing services
    
  • Equipment rentals, inventory, and maintenance
    
  • Customer orientation and inquiries
    
  • Basic facility maintenance procedures
    
• Stay updated on industry trends, brands, products, and the technologies that differentiate them
  
• Offer expertise on string selection and tension for optimal gameplay tailored for each customer
  
• Prepare racquets for stringing from start to finish and perform routine quality control checks
  
• String racquets with precision in adherence to customer preferences and our approved workflow
  
• Collaborate daily with a team against a rigorous and steady inflow of customers and racquets
  
• Explore creative solutions to make using our services and amenities as seamless as possible
  
• Train and assess new hires in keeping with Smash Champs standards and operations
  
• Maintain a clean, organized workspace and ensure equipment is optimized and operational
  
• Navigate the Smash Champs club management software efficiently
  

Job Requirements:

• Foundational knowledge and skill in examining, preparing, and stringing badminton racquets
  
• An enthusiastic understanding of the sport, the individual needs of players, and the latest technology
  
• Patience, initiative, and strong communication skills that demonstrate professionalism and care for customers and colleagues
  
• Meticulous attention to detail and a commitment to delivering top-quality workmanship
  

Beneficial Assets:

• Previous experience in a customer-facing role
  
• Genuine love for badminton and pickleball
  
• An ambitious drive to grow the local badminton and pickleball community
  
• An enthusiasm for healthy, friendly competition in sports
  
• Experience stringing badminton, tennis, and squash racquets
  
• Experience working in retail and/or hospitality
  
• Good time management skills
  

Compensation:
We offer a competitive salary of CAD$43,680 ($21.00/hour) - CAD$49,920 ($24.00/hour)
If you are ready to take your skills to new heights and be part of a dynamic team dedicated to elevating the badminton and pickleball experience, we want to hear from you! Apply now and unleash your love for badminton and pickleball here with us at Smash Champs!
Apply here!