Manager, Commercial Relations Coordinators CSS Management Bilingual / Bilingue English and French are required / Le français et l'anglais sont requis. Hybrid / Hybride 2024-12-13 L1 Zone B Commensurate with Experience / Selon l’expérience The Manager of Commercial Relations Coordinators (CRC) oversees a team responsible for managing land use discussions to support information gathering and assessments for large airport construction projects and major urban developments near NAV CANADA and airport infrastructure. The Manager ensures that land use proposals do not interfere with NAV CANADA’s communication, navigation, and surveillance systems, promoting the safe and efficient operation of Canada’s Air Navigation System (ANS).

The Manager acts as the primary contact for airports, airline customers, and stakeholders to address complex land use issues and explore commercial opportunities. The Manager ensures strong internal communication and alignment with land use stakeholders, enabling timely delivery of assessment results to project proponents.

The Manager contributes to strategic planning, aligning activities with regulatory, safety, and corporate standards. The Manager provides strategic recommendations to Senior Management and collaborates closely with internal departments to refine work plans. Through relationship-building, the Manager facilitates continuous improvement and protects the company’s reputation by overseeing projects and mitigating potential risks and costs.

• Challenging, team-oriented work environment
• Competitive compensation and benefits
• Defined benefit pension plan
• Opportunities for growth and development
• Flexible work arrangements
• Diverse and inclusive workforce

• Lead and manage the CRC team by setting clear priorities to safeguard NAV CANADA’s interests in safety, reputation, accessibility, and financial considerations from land use developments.
• Provide comprehensive training for new CRC staff, identify skill gaps, and recommend additional training, especially for new tools or processes.
• Foster a culture of collaboration and continuous improvement within the team.
• Identify and implement process and tool enhancements, incorporating best practices.
• Act as the primary point of contact for team-related matters.
• Review and approve all objection letters before CRC specialists communicate with land use proponents.
• Communicate CRC land use priorities to internal stakeholders, helping them prioritize projects, especially when there are backlogs or urgent timelines.
• Manage proponent expectations and influence internal group plans to consider stakeholder needs and priorities.
• Analyze information, including demand and capacity Key Performance Indicators (KPIs), to identify and assess business opportunities, value, costs, risks, and benefits, ensuring client requests align with business and strategic objectives.
• Develop methods to share short-, medium-, and long-term airport construction plans with internal departments, helping them align strategies and reduce operational impacts.
• Identify and lead discussions on cost recovery methods with internal stakeholders, ensuring consistency across national projects and adherence to corporate policies.
• Develop revenue budgeting strategies that adapt to changing conditions, protect stakeholder relationships, and consider potential impacts on NAV CANADA’s reputation.
• Contribute to the commercial relations business plan, ensuring alignment with corporate, regulatory, and safety standards.
• Build and maintain strong relationships with airports, regulatory bodies, industry associations, airline operators, and internal departments.
• Represent NAV CANADA at industry events and working groups, aligning company objectives with stakeholder interests.
• Represent the industry in internal working groups, aligning stakeholders’ interests with company objectives.
• Collaborate with internal partners to conduct impact analyses and risk assessments, identifies, and prioritizes operational risks, recommending strategies to mitigate these risks and align with external stakeholders to support shared customer interests.
• Collaborate with senior management to develop strategies that support organizational goals, analyzing demand, capacity, and costs to make informed recommendations.
• Participate in resource planning and risk assessments to mitigate operational risks.
• Recommend feasibility studies to senior management, ensuring internal stakeholder capacity and timelines meet customer expectations.
• Support internal departments and Flight Information Regions (FIR) facing service delivery challenges by leveraging established industry relationships to find collaborative solutions.

• Bachelor’s degree in Aviation, Business Administration, Project Management, or a related field; equivalent experience will also be considered.
• Minimum five (5) years in the aviation sector with a focus on stakeholder relationship management.
• At least three (3) years in a leadership role, managing teams and complex projects.
• Experience in overseeing multidisciplinary projects and working within matrix management structures.
• Experience with unionized environments is an asset.
• Proven experience in collaborating across business units to improve stakeholder service delivery.
• In-depth knowledge of Aeronautical Information Services and the management principles related to aeronautical information and data.
• Proven experience in leading or participating in projects, with a solid grasp of project management principles.
• Understanding of product costing, pricing strategies, and profitability mechanisms.
• Familiarity with contracting policies and procedures.
• Knowledge of operational policies, standards, procedures, and techniques relevant to the aviation sector.
• Awareness of the ISO 9001 International Standard for Quality Management Systems.
• Understanding of Human Resources and Labour Relations policies and procedures.
• Proficiency in budgeting and forecasting processes.
• Comprehensive understanding of Canada’s Air Navigation System (ANS), including airport operations and the services provided by NAV CANADA.
• Insight into the aviation industry, both domestically and internationally, and the potential financial implications for NAV CANADA and its stakeholders.

• Proven leadership skills that foster a highly motivated workforce and a collaborative work environment.
• Ability to deliver constructive performance feedback, empowering team members to reach their full potential.
• Commitment to promoting and embodying company values in alignment with the corporate code of conduct.
• Strong problem-solving abilities with a strategic approach to addressing complex business challenges.
• Effective time management skills to meet deadlines and achieve organizational goals.
• Ability to influence decisions to secure optimal outcomes for NAV CANADA and its customers.
• Exceptional written and oral communication skills, capable of tailoring messages to diverse audiences, including those without aviation experience, across all management levels.
• Skilled in building and maintaining effective relationships with key stakeholders, including senior management, customers, airport authorities, employees, and peers.
• Effective collaboration skills across all organizational levels in a dynamic, fast-paced environment, with the ability to build consensus among stakeholders with varied perspectives.
• Conceptual thinking skills to anticipate future requirements and identify opportunities for technological advancements, process improvements, and revenue generation or cost-saving initiatives.
• Expertise in managing large-scale projects from vision and planning through execution and evaluation, coordinating efforts among internal teams, contractors, and vendors.
• Experience within the Canadian Air Navigation System.
• Competent in report writing techniques.
• Basic understanding of airport operations, configurations, and relevant regulations (e.g., CARs, TP312, TP308).
• Demonstrated experience in managing a diverse and sometimes geographically dispersed team.
• Knowledgeable in contract management principles and best practices to facilitate onboarding and oversight of external contractors.
• Familiar with Change Management principles and best practices.
• Proficient in Microsoft O365 suite, Share Point Online, and Adobe.

• This position is based at the Ottawa Head Office and classified as a Hybrid position requiring incumbent to be on site a minimum 3 day per week.
• Ability to adapt to shifting priorities and meet tight deadlines; extended work hours may be necessary during peak project periods.
• Occasional travel required.