Are you ready to join the adventure?! We’re seeking talented individuals with a passion for excellence in guest services. VRGE Revelstoke is a multi-faceted space where guests can check-in, connect with friends or grab a bite while lounging in the comfort of our beautifully designed lobby and well-appointed guest rooms.
Your role is to act as a guide through the VRGE Revelstoke experience ensuring each guest receives quality service and dedication through the superior maintenance, cleanliness and amenities available within the property.
VRGE Revelstoke associates are able to create a memorable and lasting impression whereby every guest is greeted and addressed with the utmost energy and friendly demeanor, provided with detailed direction and assistance, and ensured they receive fast and efficient service. At VRGE Revelstoke, we “think like a guest, and act like an owner”. We are looking for team members who try to make every stay an unforgettable experience for our guests.
The Rooms Division Supervisor role may be for you if:
You can see potential in others, and work to bring it out. You are a natural leader and enjoy coaching others to reach a common goal. You are friendly, patient, and calm under pressure. You love organizing, working on your feet, and have an eye for small details. You enjoy staying busy, working with your hands, and figuring out how things work. You communicate clearly, speak well, and have an excellent knowledge of the area as well as our hotel facilities and services. If this sounds like you, we can’t wait for you to join our team!
Rooms Division Supervisor Key Roles:

• Being enthusiastic, professional, and hospitable while providing correct and compelling tourist and destination information to guests and owners when required
• Being knowledgeable of all hotel facilities and services
• Ensuring the highest level of guest service through adhering to all processes and standards
• Assisting with all aspects of the daily operations of the department including rooms, public areas and grounds
• ·Assisting in building, retaining, engaging, and empowering a strong service orientated team who contribute to a positive working environment
• Adhering to the financial plan and budget for the department
• Supervising performance of the department and employees through effective KPI indicators, goal setting and targets
• Performing basic routine and preventative maintenance repairs as problems arise including electrical, plumbing, mechanical, drywall repair, painting as well as servicing the heating, ventilation, and air conditioning units and maintaining the grounds through landscaping, lawn care, watering flowers and snow and ice removal
• Working closely with the Guest Experience team to prepare for arrivals
• Supporting the monitoring of all departmental related costs including labor, inventory, and maintenance
• Assisting with the hiring, training, and performance evaluation of department associates
• Various administrative tasks including inventory, scheduling, invoicing, and ordering
• Constantly seeking out ways to improve guest service and increase guest satisfaction
• Graciously handle all guest concerns in a professional and timely manner, escalating them to the Rooms Division Lead and/ or General Manager when required
• Maintaining confidentiality of all guests and information
• Following all legislative requirements and internal standards, policies, and procedures while upholding the company’s core values
• Other relevant and related duties as assigned

Competencies:

• Collaborative: Focused on success of the team not the individual
• Passionate: Provides exemplary guest service and aims to builds relationships
• Knowledgeable: Provides clarity to guests about accommodations or food and beverage inquiries with the ability to make intuitive suggestions based on guest preferences
• Entrepreneurial: Demonstrating personal initiative, unwavering determination, and proactive measures to achieve the utmost guest satisfaction, all while advancing VRGE Revelstoke’s business objectives.
• Organized: Can effectively move between tasks and prioritize appropriately between execution, operational tasks, and cleanliness

Job Requirements:

• Ability to prioritize and stay organized in a high-paced environment
• Fluency in English with excellent communication skills and the ability to follow written and verbal instructions as well as connect with a variety of stakeholders
• Confident in striking up conversation and connecting with guests in a positive and upbeat manner
• Ability to work flexible hours including mornings, days, evenings, nights, weekends, and holidays
• A variety of construction skills including electrical, plumbing, carpentry, HVAC, kitchen & bathroom remodeling and painting
• Strong leadership skills with the ability to plan, organize, delegate and inspire
• Strong customer service skills with the ability to build and maintain professional relationships
• Proficient knowledge of computers, including using Microsoft Office Suite as well as Property Management systems such as Skytouch and/ or HMS
• Experience with accurate cash handling and payment processing
• Physical ability to lift, push, pull up to 100lbs, as well as stand, bend, kneel, and stretch for long periods of time
• Must be able to stand and move for extended periods of time to continuously perform essential job functions
• Qualified applicants must be legally eligible to work in Canada and, where applicable, possess a valid work or study permit that allows the candidate to fulfill the requirements of the role

What you can expect:

• A positive, open working environment with a stable, loyal team who love to promote inclusivity while having fun at work
• A growing company with opportunities for advancement, relocation, and development
• A robust benefits package, for qualifying employees, that includes dental and medical coverage
• Annual, corporate wide, salary and wage reviews
• Enrollment in the employee discounted rates program

#VRGERevy
Job Type: Full-time
Pay: From $21.00 per hour
Benefits:

• Dental care
• Discounted or free food
• Employee assistance program
• Extended health care
• Flexible schedule
• Paid time off
• Store discount
• Vision care

Schedule:

• Holidays
• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Revelstoke, BC V0E 2S0: reliably commute or plan to relocate before starting work (required)

Language:

• English (required)

Work Location: In person