The role is a Shelter Supervisor position which assists the Director in managing front-line, day-to-day operations of the shelter, providing supervision to front line workers and volunteers including recruitment, supervision, and guidance. This job works with the Director of Programs in supporting the shelter in achieving its vision of Housing, Outcomes, Mission and Excellence (HOME) by providing outstanding, client centered service in ways that are aligned with The Salvations Army’s core values and Housing First.

Frontline Workers Supervision:

• Supervise and provide day-to-day direction to the Frontline Workers in accordance with established policies and procedures including Employment Standards and payroll procedures
• Schedule, conduct and document regular supervision meetings
• Conduct Performance Reviews quarterly and Evaluations annually using PEAC process
• Ensure staff work within all Health and Safety practices/protocols
• Attend and actively participate in Case Management and Chair Team meetings
• Provide back-up support to shelter and management positions and their functions as required
• Complete shift schedules in accordance with current policies and legislation
• Supervise and support Frontline Workers in providing clients with appropriate support, including system navigation, referrals and basic need provision
• Supervise the student placement when placed within the shelter and assist with the development of student plans with the Director; ensuring the criteria of the educational program is met
• Assist with the full cycle recruitment of all frontline workers including orientation
• Monitor and notify the Director of staff training needs (i.e. Renewals, etc.) in accordance with policies
• Ensure staff are updating Ulti Pro for all sick days, vacations days, lieu and stat days taken by each staff
• Approve all employee time entries and changes in Ulti Pro

Shelter Operations Support:

• Ensure residents receive proper Customer Service while relating to the shelter staff
• Read daily the logbooks and arrange necessary follow-up
• Read and review client medication sheets to ensure that they are properly completed by staff and match the actual medication in the cabinet for each client
• Assist with monitoring the Service Restrictions imposed on residents
• Ensure the shelter is kept in a clean and organized/orderly fashion
• Prepare incident reports and submit reports when they occur and ensure WSIB forms are completed and submitted
• Review client incident report created by FLW and review camera footage and follow up on incident report regarding next steps for the client and possible training of employee
• On call duties for residential issues as scheduled

Shelter Administration Support:

• Monitor and maintain the Frontline Worker relief pool
• Ensure up to date Frontline Worker staff contact information is updated in Ulti Pro
• Ensure that all employee and client files and information is kept under lock and key and held in the strictest confidentiality
• Gather and submit statistical information on a monthly basis
• Compile and submit the monthly reports, as needed
• Provide technical and operational direction and ensure Homeless Individuals and Families Information System (HIFIS) entries are completed properly
• Assist in ensuring the shelter is in compliance and meets the standards for Quality Assurance and Accreditation
• Attend Committee and Agency meetings as directed by the Director
• Participate in the Policy Review Committee
• Conduct tours of building for groups or individuals as requested
• Assist with staff training in accordance with Shelter policy, as requested
• Prepare schedule for Frontline staff.
• Assist the Director with the creation of the budget

Perform other duties as required.
WORKING CONDITIONS:

• This is a permanent full-time position based on 40 hours per week
• Flexibility in scheduling is required. The work schedule is determined in consultation with your supervisor and may vary according to requirements of responsibility
• May deal with angry and abusive clients
• May encounter verbal abuse
• May be required to deal with client overdose and other medical situations

• Social Services Worker Diploma or relevant colleague / university education in social work
• Ability to work within the mandate of the Mission of The Salvation Army in a professional manner exemplifying Christian standards of conduct
• Alternative combinations of education and experience may be considered

EXPERIENCE AND KNOWLEDGE:

• A minimum of five (5) years’ experience in homeless sector, including experience in a residential setting
• A minimum of three (3) years’ supervisory experience
• Thorough knowledge of Shelter Standards
• Valid Ontario Class “G” Driver’s License and a current copy of a Driver’s abstract for review and verification that is satisfactory to The Salvation Army, in its sole discretion, is required

SKILLS AND CAPABILITIES:

• Strong interpersonal skills
• Able to negotiate and advocate for clients’ needs
• Strong presentation skills and able to speak to groups
• Excellent communication skills (written and orally) in English
• Second language considered an asset
• Excellent computer skills including MS Office, HIFIS
• Participate in our online Armatus Abuse Training and Health and Safety training required upon hiring, as well as updated annually
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.
We thank all applicants, however, only those candidates to be interviewed will be contacted.
You must advise your managing supervisor of your intentions prior to submitting your application.