Join us in building a world of possibility! Holland Bloorview Kids Rehabilitation Hospital is Canada’s largest pediatric rehabilitation hospital, and a top 40 Canadian research hospital. Serving over 8,500 families annually in both inpatient and outpatient programs and services, Holland Bloorview is renowned for its expertise in partnering with clients and families to provide exceptional care and is the only organization to ever achieve 100 per cent in three successive quality surveys by Accreditation Canada.
Holland Bloorview’s vision is to support the most meaningful and healthy futures for all children, youth and families. We are an academic hospital, fully affiliated with the University of Toronto. All clinical staff are expected to contribute to the academic agenda through one or more of the following activities: supervising students, teaching, academic service, scholarship and research.

Holland Bloorview has won numerous awards including Greater Toronto's Top Employers, Canada's Top Employers for Young People and Canada's Most Admired Corporate Cultures. We offer an inspiring, inclusive, innovative, and collaborative work environment with competitive compensation and benefit packages and programs that support ongoing learning and professional growth.
To provide reception duties including booking client appointments and maintaining appointment schedule, ensuring current and accurate client charts, scheduling new referrals, and assisting Accounts Coordinator as required. It is currently an ungraded position with no salary information attached.
KEY RESPONSIBILITIES

• Act as the main and first point of contact for clients and families
• Answer incoming calls, assist callers and relay information
• Confirm appointments and relay relevant information to prepare clients and families for appointments
• Schedule interpreters
• Greet, assist and register clients
• Follow established guidelines for client identification and privacy
• Notify appropriate dental team member of client arrival
• Schedule follow-up appointments with the appropriate dental team member
• Maintain providers’ schedules and book appointments to maximize capacity
• Maintain short notice and recall appointment lists
• Confirm with clients and families, method of payment for dental services and direct clients and families to Accounts Coordinator when appropriate
• Ensure client charts are organized appropriately before forwarding to Accounts Coordinator for billing
• Create and maintain accurate and organized client dental files (dictated notes, x-rays, treatment sheets, purge, print forms etc.)
• Maintain filing system
• Log and schedule new referrals with appropriate team member and send confirmation information packages
• Type dental chart labels, and occasional letters for team members
• Regular administrative time with the Chief of Dentistry
• Participate in orientation of dental residents, students and volunteers throughout their term at HB
• Participate in and help coordinate our Northern Outreach Clinics and ITI Education week
• Order office supplies
• Send and receive mail and packages
• Process MEDITECH requests
• Daily interaction with other programs, services and external organizations
• Actively participate, share relevant information and play a role in facilitating morning rounds
• Support the organization’s strategic plan
• Participates in organization-wide quality improvement initiatives, supports the maintenance of a safe and healthy work environment and advances a culture of client/patient safety through work and daily practices
• Identify, share and participate in improvement initiatives
• Comply with Holland Bloorview Kids Rehabilitation contingency plan, emergency codes, standards and guidelines; participate in accreditation
• Represent the program and organization internally and externally
• Other duties as assigned or required

MINIMUM KNOWLEDGE, SKILLS & ABILITIES
Education/Experience

• High School or Commercial School graduate
• Previous dental reception experience is required
• Previous experience in a medical environment preferred
• Current knowledge of technology used within the department
• Update job knowledge and skills by completing WISE e-learning modules
• Annual CPR certification

Skills

• Must be able to communicate fluently in English and have a pleasant telephone manner
• Excellent communication skills (verbal and written)
• Possess and project a positive, solution oriented outlook
• Working computer knowledge of (MEDITECH, Word, Excel) with good keyboarding skills essential
• Knowledge of dental and medical terminology
• Good teamwork skills but able to work independently
• Ability to manage a variety of tasks in a busy environment
• Ability to work with frequent interruptions and prioritize work accordingly
• Ability to ensure confidentiality in all aspects of the position