• Track readiness activities throughout delivery lifecycle
• Attend client requirement functional workshops that relate to operational activities
• Work with Project and business Subject Matter Experts (SMEs) to assess client requirements/system solution against operational capabilities and raise gaps
• Work with Project and business SMEs on development of the operating model and process catalogue for new clients or jurisdictions
• Support Project with the development of processes, documenting of process maps, and assistance in writing procedure guidesfor new services
• Work with Project/Migration team and business SMEs on migrations, to define the process for in flight transactions and run sheet activities
• Assist with the creation of new user access for day 1 staff across FNZ platforms and any required 3rd party market providers
• Attend project management calls and/or host business readiness calls as relevant to the delivery
• Support business SMEs with the logging of risks into project risk tracker and raising via project management calls
• Attend post-production triage calls and assist business support teams as required
• Input into monthly Business Readiness Reporting to COO

• Minimum 3 years' experience in the financial service industry
• Experience with the Canadian Wealth Services industry and operations functions
• Strong Microsoft Office Suite experience including Excel and Visio
• Experience with JIRA and Confluence
• Attitude to execute, deliver and succeed
• Analytical thinking and problem-solving abilities
• Excellent organisational / administration skills
• Confident, autonomous and able to take initiative
• Highly developed written and oral communication skills
• Ability to work under pressure to multiple firm deadlines

• A competitive base salary, bonus, and paid time off.
• FNZ will match pension plan contributions at 150%, up to 4% total Employee Contribution.
• Employer-paid medical, dental and vision insurance, and more.
• We are mission-led - work at the heart of a purpose-led organization where you can be proud of the impact you make, every day. Where you’ll transform the way over 20 million people invest, making wealth management more accessible, sustainable and transparent to more people.
• Learning & development – Placing emphasis on a willingness to learn, to think differently, to be creative and to help drive innovation.
• Be part of a highly successful, rapidly growing, Pre-IPO global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies;
• We provide global career opportunities for our best employees at any of our offices in the US, Canada, UK, Czech Republic, Asia, Australia or New Zealand

• Customer obsessed for the long-term
• Think big and make an impact
• Act now and own it all the way
• Challenge, commit and win together.