Execute and monitor all flows related to the pricing of service contracts and warranty extensions for Brazil/Mexico and Dealers Export in LATAM.
The Service Sales Specialist is responsible for developing the service business in LATAM and supporting the team of Service / Sales. He is responsible for selling warranty extensions, service contracts, extending existing service contracts, developing the entire core service portfolio.
This is achieved through collaboration with the Customer Service, Inside Sales Team and Service Delivery Team, which includes all activities that contribute to the acquisition, satisfaction and retention of service customers and the efficient and effective use of service processes. service.
Additionally, this position is responsible for establishing and maintaining relationships with customers/distribution channels, as well as providing pre- and post-sales consulting to customers with the objective of increasing revvity market share, revenue and profitability in alignment with objectives. business strategies to increase.

• Preparation of commercial letters and proposals
• Pricing Extended Warranties
• Cost survey according to the technical requests for the contract.
• Pricing new contracts and renewals for the commercial team, Dealers and End Customer.
• Send, 90 days before the expiration of the contract, a renewal proposal to the customer or owner of the instrument, to the Customer Care team with all necessary approvals in advance.
• Register contracts in SAP
• Prepare financial health reports for contracts with 90/180/240 days and send them to Managers and Technical Coordinators in the region.
• Feed Service Max for the entire operation of sending and accepting the proposal
• Build market share for essential services by securing existing customers and regaining old customers.
• • Maintenance of business reports and prospect lists in existing systems
  • Quoting
  • Active participation in lead generation
  • Interface with service line and cross-functional teams as needed to resolve customer issues.

• Collaboration with the internal sales team