Technology Support consultant
Mc Donald's Belgium HQ · Diegem, Brussels Area

Mc Donald’s is the largest restaurant chain in the world and also the most people-oriented enterprise around the globe. We are constantly looking for ways to reinvent ourselves in order to serve our customers better, every single day.
Rooted in our Belgian society for more than 40 years, we feel particularly committed to our environment and partners. There are currently 117 Mc Donald’s restaurants in Belgium, run by 24 independent entrepreneurs (Franchisees).
Because our business is growing fast-paced, we are looking for talented people to reinforce our head office that provide support to all restaurants.
In this exciting role you are part of the Technology team that is responsible for all Technology related topics in the Belgian restaurants.
As a market leader, Mc Donald’s is now more than ever working on new IT and Digital foundational projects. These are exciting times for IT profiles to really become part of Mc Donald’s business critical solutions.

About the job
The Technology Support Consultant primary’s responsibility will be to provide End User support at the headoffice and ensure the effective running of Mc Donald’s Market technology portfolio. This, in a professional and timely manner, deliver pro-active maintenance with limited impact to the business, ensure adherence to change management processes, and manage intake process of scheduling technology resources between support, maintenance and projects.
As such, you will report to the Run lead manager.
Main responsibilities include, but are not limited to:

• End user technology support at the headoffice
• Ownership of Infrastructure solutions operational and support activities
• Ensure technology adherence to the change and program management process
• Review and schedule operational maintenance activities with stakeholders and technology staff
• Collaborate with technical teams to develop and optimise effective and robust solutions and services
• Execute methodologies to reduce unscheduled downtime and improve customers’ satisfaction
• Work with the technology leadership team, Service Desk, operations, marketing and other teams on development and distribution of reports and metrics regarding service availability and performance, support efforts, and proactive maintenance
• Work with staff for functional on boarding, including change management process implementation, report setup, and confirm and validate documentation.
• Work closely together with Global teams to solve reported problems
• L3 support for service providers and emergency escalation point for major issues
• Implement and manage support procedures for incidents across all technology systems in scope

About you now
To be able to thrive in this role, we believe you need to possess the following knowledge, skills and abilities and be able to explain and demonstrate that you can perform the essential functions of the job:

• Minimum degree Bachelor in IT (or equivalent thru experience)
• 2+ years of relevant work experience (overall Technology, Managed Services and / or Consultancy), preferably in a business environment
• Background in ITIL and Knowledge Management processes preferable
• Breadth of technical skills related to the hardware, software and IT infrastructure of an organization
  Superior customer service skills and experience in a client-facing role
• Strong analytical, problem solving, and quality experience
• Excellent organizational, verbal and written communication skills
• Thoroughly and accurately understand issues and analyse the problem in a systemic fashion
• Demonstrated ability to exercise independent judgment and express creativity and initiative
• Excellent organizational and follow-up skills with strong attention to detail and willingness to find solutions
• Excellent verbal communication skills Fluency in French & Dutch (native in one of both) & solid knowledge of English

The following skills would be recommended:

• Batchfile programming (Powershell scripting)

What we have to offer you

• Becoming part of an energizing team of the Mc Donald’s Family;
• A salary package including extralegal advantages like an (electric) company car and best in class group insurance;
• This is a mainly onsite role
• 30% discount on all Mc Donald’s products just for you;
• Working for an innovative and people-oriented Belgian SME, backed by a strong and leading multinational;

Are you up for it?
Please enlighten us by applying and sending your CV & motivation letter to kristof.vanonckelen@be.mcd.com
We cannot wait to hear from you!