Optimization Consultant & Coaching Lead
We are looking for a bright Optimization Consultant & Coaching Lead to join our Life Science team based in Louvain-la-Neuve
Who we are
N-SIDE is a world leader in increasing the efficiency of life sciences and energy industries by providing software and services that optimize the use of natural resources, facilitating the transition to a more sustainable world.
To achieve this, N-SIDE leverages its deep industry knowledge, technical expertise, and understanding of applied mathematics to help global pharmaceutical and energy companies anticipate, adapt, and optimize their decisions.
In Life Sciences, we use innovative technologies to streamline the supply chain of hundreds of clinical trials around the world. Which leads to waste reduction, faster-commercialization of new treatments (such as Covid-19 or cancer drugs), and reduction in patient risks. We bring hope to patients and to our planet!
We work with top 10 pharmaceutical companies in the world such as Astra Zeneca, Boehringer Ingelheim or Sanofi.
As a Optimization Consultant & Coaching Lead, you will become an expert on our unique clinical supply chain forecasting, risk management, and optimization software by working on client deliverables and optimizing the clinical supply chain of our pharma and biotech partners. You will support various departments such as clinical supplies, clinical operations, and manufacturing in reducing the waste and cost of clinical trials, managing the risk for patients, and optimizing the manufacturing of drug substance and drug product. You will leverage your acquired technical and business expertise and play a vital role in facilitating the utilization of our solution by our clients by providing them continuous coaching and support.

What you'll do:

• Advanced analytics:

• We bring value to our clients by using the latest technologies and analytical methods such as complex modelling and simulation and optimization techniques ;
• You will learn to use our clinical trial forecasting, risk management, and optimization software to provide operational and strategic insights to our pharma partners ;
• You will help our clients to reach their strategic objectives by implementing our optimization solutions and services in order to perfectly manage risk for patients and decrease the waste and cost of their clinical trials ;
• You will need to understand our clients’ needs. Defining requirements, gathering information and data, identifying key parameters, constraints and opportunities for optimization, as well as explaining project outcomes and optimization added value will be a part of your work.

• User Support:
  • You will provide ongoing (remote) coaching and support to users whenever needed, assisting them in navigating specific situations and challenges encountered while using our solution ;
  • Proactively troubleshoot issues that arise during client interactions, providing timely resolutions and recommendations ;
  • Communicate effectively with clients to understand their unique needs and requirements, tailor training and coaching solutions accordingly and highlight the optimization added value from our services and products in order to describe our innovative analytical approach ;
  • Collaborate with internal teams to continuously improve user engagement materials, methodologies, and the overall user experience ;
  • Monitor client usage and engagement with the software, identifying opportunities for additional training or support ;
  • Analyze client feedback and usage data to identify trends, insights, and areas for improvement in the user engagement process ;
  • Stay up-to-date on industry trends and best practices in clinical trial supply, and incorporate relevant insights into user engagement activities.

• Project management:
  • Our projects typically involve multiple stakeholders from different departments such as manufacturing, clinical supplies, sourcing, clinical operations, distribution, operational excellence, technology and finance, and from various levels of responsibility. Working as part of a team of consultants from diverse backgrounds, you will be in charge of client projects dealing with supply planning, budget, and quality.

About you:

• Master Degree in Engineering/Business Engineering or Applied Mathematics ;
• 3 to 6 years of experience in client-facing roles such as Management Consulting, Customer Success, User Engagement, or a related field is a plus ;
• Excellent communication skills, both verbal and written, with the ability to convey complex concepts in a clear and concise manner ;
• Proactive attitude and ability to take initiative in identifying and addressing client needs ;
• You understand complex SC/business problems and proactively propose solutions ;
• You are passionate in advanced analytics technology (optimization) with strong analytical and problem-solving skills, with a keen understanding of customer needs and pain points and the ability to resolve issues on the spot and provide effective solutions ;
• You are a team player, creative, with a high sense of responsibility and initiative ;
• You are highly organized and able to multi-task ;
• You have excellent project management skills with a proactive and constructive approach ;
• You are eager to be an active part of an international, fast-growing company ;
• Fluent in English.

Travel: 10 % (must be open to international travel)
Start date: ASAP
Our offer
At N-SIDE, we develop leaders. What’s important for us is that you grow and learn, because we care about you, which is N-SIDE’s hallmark.You will be part of a fun and flexible work environment in which creativity, freedom and initiative are rewarded.
You will join a diverse team of over 200 passionate engineers, computer scientists, and business experts from 30+ different nationalities, with 25% holding Ph Ds. Together, we are committed to making a meaningful impact toward a more sustainable future.
N-SIDE offers a great compensation package, which includes a company car and full range of benefits which can be personalised thanks to our Flex Income Plan.
At N-SIDE we value diversity. All candidates will be treated equally without regard to race, color, religion, sex, age, sexual orientation, citizenship, disability, gender identity, marital or family status, veteran status or any other legally protected basis, in accordance with applicable law. N-SIDE will not tolerate discrimination or harassment based on any of these characteristics.
We are headquartered in Belgium with offices in the USA and Japan. The company is certified B Corporation, Best Managed Company by Deloitte Belgium, ISO 14001 and ISO 27001.
Motivated to join our team and bring N-SIDE to the next level?
We are looking forward to receiving your application!
We are committed to respecting your privacy and protecting your personal data, including any information which allows us to identify you as an individual person. N-SIDE uses the applicant’s personal data in a fair and lawful manner. N-SIDE collects and processes personal data in accordance with the privacy statement available in the privacy policy. Personal information (applicant data) submitted by an applicant will only be used by N-SIDE to ensure an effective recruitment process and will be used for recruitment purposes only.
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