Belgium Job Openings
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Toshiba EMEA
L2 Service Desk Support Specialist
Asse
FULL TIME
November 27, 2024
Toshiba Global Commerce Solutions, Inc. is globally recognised as the market share leader in retail store technology. From Point-of-Sale systems to cross-channeling solutions and peripherals, we provide a total solution of end-to-end technology products for the Retail market with one common goal and mission: to create added value for our customers.
As part of Toshiba Global Commerce Solutions, you'll be an integral partner to the success of our customers. Not only do we develop and deliver our retail solutions, but our specialist workforce can install, maintain and surround them with customer-oriented consulting services. Together, we're passionate about retail transformation and solving the problems that retailers face every day to help them create more engaging shopping experiences through innovative commerce technology and services.
Where the nature of retail is changing quickly, the ability to innovate is the key to Retail success. So, if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.
About the Job
The 2nd Line Service Desk position at Toshiba presents a challenging ICT support opportunity where functional and technical know-how are called upon as much as a passion for excellent customer service.
You will be responsible for providing 2nd line functional and technical support to our Retail customers in Belux, typically assisting employees on the shop floor such as the store manager or cashier, in a timely manner according to priorities. You will provide practical expertise on our own developed software (e.g. POS software), hardware (e.g. POS systems, payment terminals) and processes (e.g. processes related to delivery and payment), which run on a Windows environment.
We are looking for a services-oriented, results-driven individual who can demonstrate their enthusiasm for adding value to the customer.
You will be analytical, proactive, able to set priorities and work to deadlines in a collaborative environment whilst independently taking responsibility for your assigned duties.
Please note that this role is based in Zellik, Belgium and will require Weekend support on a Rota basis (Saturday and standby shifts in rotation)
Wider responsibilities include:
- Support for on-site and remote users
- Analytical diagnosis and resolution of issues with desktops, hardware, software and peripherals using application knowledge and testing
- Register, analyse and respond to 2nd Line queries received from the 1st Line, collaborating with the 3rd Line where support is needed.
- Updating the knowledge base on the help desk and keeping this up to date where necessary as well as any other documentation that is required.
- Creation of user guides and system documentation as required.
- Providing services (data and reports) to users and colleagues.
- Carry out IT Projects under the guidance of the Service Desk Manager
- Support day-to-day running of STORELINE and Store Mate (examples of used Soft POS)
- Experience of POS systems and experience within the Retail environment is advantageous
- Experience with Troubleshooting and Issue Analysis
- Excellent Teamwork, Communication and Customer Services skills
- Experience with Windows server 2003 (or higher) and Windows 7
- Able to demonstrate a good command of both Dutch and English language skills, both verbally and written.
- A dynamic, client-facing opportunity to partner with well-known Retailers in the Benelux region and Europe.
- An open and collegial environment where independence and initiative are valued and where no two days are the same.
- A varied role in a hands-on position where problem solving, issue resolution and customer service are at the core.
EEO:
Toshiba is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, disability, gender identity, gender expression, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Individuals who may require reasonable adjustments because of a disability for any part of the employment process should email pollyanna.hilton@toshibagcs.com to inform of any requests.
Diversity, Equity & Inclusion:
We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency).
With over 50+ years of commitment to retail, we are RETAIL. Our RETAIL values (respect, empowerment, teamwork, adaptability, leadership) characterize what our employees and clients can expect when they work with us every time and all the time. We’re passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.
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