Bahrain Job Openings

Stc

Associate Emerging Services Operations (Outsource)

Manama

FULL TIME

November 13, 2024

Business Unit

stc

Sector

COMMERCIAL

Location

Bahrain - Manama

Contract Type

Full Time

Closing Date

04-Dec-2025

Job Objective

Performance management: Prepare and present management reports, highlighting key sales, claims, complaints and support metrics, trends and performance indicators.
Analysis and support: Conducting gap analysis by listening to sales call, mystery shopping, gathering findings and implementing initiatives such as incentive, campaigns etc. to drive improvement.
Complaint handling: Collaborating with call center, internal teams and external teams to resolve customer’s query, complaints and disputes within SLAs.
Training and development: Designing and conducting trainings for internal and external sales and support teams and monitoring the impact of such trainings.

Qualification & Experience

Bachelor’s degree in Marketing or any other relevant field.
Min 3 yrs of overall experience in telecom sales and support or customer experience is required.
The position will be hired through our outsource partner.

About Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application.

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