Bahrain Job Openings
stc bahrain
Associate Emerging Services Operations (Outsource)
Manama
November 13, 2024
Job Objective
Performance management: Prepare and present management reports, highlighting key sales, claims, complaints and support metrics, trends and performance indicators.
Analysis and support: Conducting gap analysis by listening to sales call, mystery shopping, gathering findings and implementing initiatives such as incentive, campaigns etc. to drive improvement.
Complaint handling: Collaborating with call center, internal teams and external teams to resolve customer's query, complaints and disputes within SLAs.
Training and development: Designing and conducting trainings for internal and external sales and support teams and monitoring the impact of such trainings.
Qualification & Experience
Bachelor's degree in Marketing or any other relevant field.
Min 3 yrs of overall experience in telecom sales and support or customer experience is required.
The position will be hired through our outsource partner.
Performance management: Prepare and present management reports, highlighting key sales, claims, complaints and support metrics, trends and performance indicators.
Analysis and support: Conducting gap analysis by listening to sales call, mystery shopping, gathering findings and implementing initiatives such as incentive, campaigns etc. to drive improvement.
Complaint handling: Collaborating with call center, internal teams and external teams to resolve customer's query, complaints and disputes within SLAs.
Training and development: Designing and conducting trainings for internal and external sales and support teams and monitoring the impact of such trainings.
Qualification & Experience
Bachelor's degree in Marketing or any other relevant field.
Min 3 yrs of overall experience in telecom sales and support or customer experience is required.
The position will be hired through our outsource partner.
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