We are seeking a skilled IT Support Specialist to join our team in Vienna, Austria. In this role, you will provide technical assistance to our employees, ensuring smooth and efficient operation of hardware, software, and network systems. The ideal candidate is a problem-solver with strong communication skills and the ability to work independently while supporting end-users in a fast-paced environment.
Key Responsibilities:

• Provide first and second-level support for hardware, software, and network issues.
• Diagnose and troubleshoot technical issues, including network connectivity, desktop/laptop performance, printers, and peripherals.
• Respond to IT support requests via phone, email, or ticketing system, ensuring timely and effective resolution.
• Install, configure, and maintain computer systems, including both software and hardware.
• Manage user accounts, permissions, and access rights in various systems.
• Assist with setting up new user workstations and equipment as needed.
• Collaborate with other IT team members to address complex issues and escalate when necessary.
• Ensure that IT infrastructure and systems adhere to company security policies and best practices.
• Perform regular system updates, backups, and maintenance to ensure data integrity and security.
• Document technical issues and solutions for future reference.

Qualifications:

• Proven experience as an IT Support Specialist, Help Desk Technician, or similar role.
• Strong knowledge of Windows and Mac operating systems, as well as Microsoft Office Suite.
• Familiarity with basic networking concepts (e.g., TCP/IP, DNS, VPN).
• Experience with troubleshooting hardware (PCs, printers, routers) and software issues.
• Knowledge of Active Directory, user account management, and remote desktop tools.
• Ability to diagnose and resolve basic technical issues in a timely manner.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Proficiency in English; French language skills are a plus but not mandatory.

Preferred Qualifications:

• Certifications such as Comp TIA A+, Network+, or Microsoft Certified Professional (MCP).
• Experience with ticketing systems (e.g., Jira, Service Now).
• Familiarity with ITIL processes and best practices.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• A supportive and collaborative work environment.
• Exposure to cutting-edge technologies and challenging projects.

Job Types: Full-time, Temporary
Pay: 3.000,00€ - 4.000,00€ per month