Customer Support Engineer 2nd Level (gn*)

Looking for a new challenge? Look no further – we want you!
We are Pro Lion, providing proactive data security and high-availability solutions that help organizations protect, manage, recover and control access to their data. In addition, we enable our customers to increase data transparency and compliance while reducing complexity. We have an international presence and are headquartered in Wiener Neustadt, Austria. Curious?
Your mission with us:

• As one of our brilliant Sherlocks, you help our valued customers (B2B) with their technical mysteries connected to our products
• You communicate effortlessly via phone, e-mail, tickets and remote sessions
• With your know-how and drive to solve any problem, you analyze issues in great detail to provide swift solutions
• On occasions where you hit a wall, you know to call in our Level 3 reinforcements

What we wish for:

• You have a background in IT (educational, work or similar), ideally related to the software business as well as experience in a technical support role
• Strong communication skills and empathy are some of your biggest strengths along with keeping a clear head and fostering calmness
• One of your values is to provide exceptional solution-oriented support
• Willingness to occasionally work on weekends within an on-call model
• English and German skills as secure as cybersecurity (at least level C1)
• Ideally knowledge in Linux, Windows, Active Directory and IT-networking

You don’t fulfill all of the above points? No problem! Not every applicant has to meet all the criteria, we are happy to invest in your skills and shape you into a diamond.
Benefits :

• Be YOURSELF and join a fast-growing company with flat hierarchies, openness and lots of kindness
• Your ideas for the visions and goals of our products will be gladly heard
• Comfortable office in Wiener Neustadt with modern infrastructure
• We support you with your personal Pro Lion development plan, training and regular feedback
• Corporate benefits and annual company events
• Workation (depending on location)
• Working time models upon agreement as well as hybrid options
• Attractive salary model starting from EUR 47,000 p.a. (plus allowance according to on-call model) – market-compliant overpayment depending on your qualifications and experience is a given
• An Austrian company in an international environment

Are you joining the pack? Introduce yourself briefly – we are looking forward to meeting you.