Austria Job Openings
Fieldwire
Customer Success Manager
Vienna
December 3, 2024
Who we're looking for
We are looking for construction professionals that have experience using software to plan and manage construction projects. Our ideal candidate is proactive, detail-oriented, friendly, and passionate about improving the construction industry. Our Customer Success Managers work closely with clients, advising and guiding them through successful platform deployments, training(s), workflow consultation, and continuous engagement programs that ensure their satisfaction and Fieldwire account expansion.
What you'll be doing
You'll utilize your experience as a construction professional to develop and consult on client processes, becoming a trusted advisor to your customers. As a Fieldwire product and training expert, you will work to understand your accounts' business objectives, helping them extract the most value out of Fieldwire to meet those goals. As you deploy, train, and support your book of business, you'll apply the same mindset to customer interactions that you did to the construction projects you've managed: remove roadblocks, and drive the process forward.
The primary responsibilities of our next Customer Success Manager will be to:
- Become a Fieldwire product expert and learn best practices for configuring and utilizing the platform.
- Understand client construction needs and current tech stack in order to seamlessly integrate Fieldwire into a company's day-to-day workflows.
- Manage a portfolio of customers (new and existing) to help improve their Fieldwire usage and processes.
- Build and maintain long-lasting relationships with Fieldwire clients.
- Conduct web-based and in-person training(s) and demonstrations to educate clients on Fieldwire.
- Assist the product team in identifying issues and communicating customer feedback for product improvements.
- Troubleshoot, as necessary, to help communicate answers to product questions and resolve technical issues.
- 3+ years of professional construction experience, preferably with a combination of field and office management roles; preferable with local construction experience in DACH (Germany, Austria, Switzerland)
- Fluency in German and English
- Location based in Austria
- Excellent presentation and communication skills
- Self-motivated and highly organized, with strong time management skills
- Diplomacy and patience when working through customer issues
- Comfortable communicating with anyone, from tradesmen to senior-level managers
- A basic understanding of construction process from design to completion
- An understanding of how all the different parties on a construction project interact and how they work with each other to drive a successful schedule/budget
- Ability to creatively brainstorm unique solutions to client issues relevant to their needs
- Desire to learn in a dynamic startup environment
Fieldwire is a construction field management software, used on over 1,000,000+ projects worldwide. We're obsessed with improving the way teams work together. We're building a Field Management Platform dedicated to construction teams — providing operational excellence for one of the world's largest global industries - $10 Trillion/year. We're delivering a superior, easy-to-use product that's driven by the voice of our customers.
Fieldwire solves the problem of access to information and coordination of labor at a large scale for some of the largest projects in the world. The Fieldwire mobile app has a nearly five-star rating based on thousands of customer reviews. Fieldwire was venture backed by top venture capitalists and has already transformed the way thousands of companies worldwide are working together. Fieldwire was acquired by Hilti for $300M in November 2021.
Where is the job located?
- This is a remote role, but must be based in Austria.
- Up to 20% travel may be required within Germany, Austria, Switzerland for team meetings.
New Job Alerts
Infineon Technologies
Director Concept Engineering Technology Development for E-Mobility (f/m/div)
Villach
December 3, 2024
View Job Description
Sandoz
Senior Technical Manager MS&T ESO-BIO | Drug Product (d/f/m)
Kundl
FULL TIME
December 3, 2024
View Job Description
Infineon Technologies
Senior Staff Engineer Methodology and Software for Chip Package Board Co-Design (f/m/div)
Villach
December 3, 2024
View Job Description
Infineon Technologies
Senior Staff Product Application Engineer - Medium Voltage GaN (f/m/div)
Villach
December 3, 2024
View Job Description
Infineon Technologies
Senior Staff Application Engineer (f/m/div)
Villach
December 3, 2024
View Job Description
Infineon Technologies
Principal Analog/Mixed-Signal Design Engineer (f/m/div)
Villach
December 3, 2024
View Job Description
ISS Austria Holding GmbH
Assistant Operations Performance
Vienna
December 3, 2024
View Job DescriptionLooking for similar job?
SAP
Working Student (f/m/d) - Customer Experience Austria
Vienna
FULL TIME
November 27, 2024
View Job Description
Newrest Wagons-Lits Austria GmbH
Leitung Customer Care (w/m/d)
Vienna
FULL TIME
November 27, 2024
View Job Description
Porsche Holding
Praktikant:in (w/m/d) Škoda Customer Experience Management
Salzburg
FULL TIME
November 26, 2024
View Job Description
ProLion GmbH
Customer Support Engineer 2nd Level (gn*)
Wiener Neustadt
November 27, 2024
View Job DescriptionNovaTaste Austria
Mitarbeiter Customer Service Lebensmittelgroßhandel Deutschland Nord (w/m/d) - befristete Anstellung
Salzburg
November 26, 2024
View Job DescriptionBT-Systems GmbH
Technischer Vertrieb Bereich Customer-Service / After Sales (m/w/d) ECE-LOG Ludersd.-Wilfersd.
November 26, 2024
View Job DescriptionNew Job Alerts
Infineon Technologies
Director Concept Engineering Technology Development for E-Mobility (f/m/div)
Villach
December 3, 2024
View Job Description
Sandoz
Senior Technical Manager MS&T ESO-BIO | Drug Product (d/f/m)
Kundl
FULL TIME
December 3, 2024
View Job Description
Infineon Technologies
Senior Staff Engineer Methodology and Software for Chip Package Board Co-Design (f/m/div)
Villach
December 3, 2024
View Job Description
Infineon Technologies
Senior Staff Product Application Engineer - Medium Voltage GaN (f/m/div)
Villach
December 3, 2024
View Job Description
Infineon Technologies
Senior Staff Application Engineer (f/m/div)
Villach
December 3, 2024
View Job Description
Infineon Technologies
Principal Analog/Mixed-Signal Design Engineer (f/m/div)
Villach
December 3, 2024
View Job Description
ISS Austria Holding GmbH
Assistant Operations Performance
Vienna
December 3, 2024
View Job Description