UX/UI Designer

Chapter Lead | Senior UX/UI Design - Digital Customer Crew

About the job

• We're embarking on an exciting Digital Transformation Initiatives looking to deliver best customer and employee experiences.
• We're looking for a passionate Leader, Chapter Lead | Senior UX/UI Design
• Together we will build tomorrow's bank today, using world-leading CX, engineering, technology, and innovation.

Do Work That Matters
As a Chapter Lead | Senior UX/UI Design, you will be at the heart of IB&M transformative digital journey, shaping a future where engineering, design, and innovation come together to deliver the best customer and employee experiences. This is an opportunity to redefine how we build and deliver solutions by combining world-class design principles with cutting-edge practices.

You will work closely with cross-functional teams-spanning design and engineering, to craft experiences that are intuitive, innovative, and impactful. By seamlessly integrating design and technology, you'll play a critical role in building solutions that not only meet customer needs but set new standards for excellence.

In this role, you will also lead a talented team of UX/UI designers, driving their growth and ensuring the delivery of high-quality, impactful designs. You'll also play a pivotal role in establishing a best-in-class design practice aligned with the broader CBA Design Community, by creating and embedding the required standards, frameworks, and processes. This will ensure consistency, scalability, and excellence across all design outputs, while fostering a culture of innovation and collaboration.

This journey is about leveraging data-driven insights, scalable engineering solutions, and a human-centered approach to create experiences that are seamless, efficient, and empowering. Whether it's enhancing digital products for customers or creating tools that streamline employee workflows, you'll ensure that every interaction is crafted with purpose and precision.

As a leader in this transformation, you'll inspire your team to push boundaries, think creatively, and collaborate effectively to deliver solutions that are as elegant as they are functional.

Together, we'll build a future where design and engineering work in harmony, supported by a robust design practice, to create experiences that delight and drive value for our customers.

See Yourself in Our Team

This role is part of the Digital Customer Crew within Institutional Banking, where we deliver cutting-edge technology solutions that serve business & institutional customers across our relationship managed customer segments of the bank. Our mission is to empower businesses to thrive using the technology of tomorrow. By leveraging digital tools, our Crew aims to elevate the customer experience and deliver exceptional products and services.

In this role, you will drive the strategic direction of design across multiple teams, champion human-centered design and best engineering practices, and build a world-class design studio that delivers exceptional value to our customers and internal distributed network supporting our customers.

You will have a true passion for improving both digital and non-digital customer experiences, combined with an engineering and data-driven mindset. You will bring experience in User Experience, with proven skills in proactively identifying and intervening at critical moments in the customer lifecycle to drive meaningful outcomes. Comfortable with change, autonomy, and working in a global, fast-paced environment, you'll lead with confidence and agility to deliver exceptional results.

In Any Given Week You Will

• Lead and inspire: Drive the strategic vision for design across multiple squads, ensuring alignment with business goals, customer needs, and technical feasibility by fostering strong partnerships with engineering leads.
• Shape discovery initiatives: Oversee discovery and design workshops to define key priorities and align on impactful outcomes, collaborating with engineering teams to ensure technical considerations are accounted for early in the process.
• Foster collaboration: Partner with business stakeholders, product owners, engineers, researchers, and designers to deliver innovative, customer-centric solutions. Build bridges between design and engineering teams to integrate design systems into development workflows seamlessly, along with accessibility requirements.
• Elevate the design practice: Build and maintain documentation and governance frameworks to ensure consistent, high-quality design delivery. Work closely with engineering to align design system components with development standards, ensuring reusability and scalability across initiatives.
• Advocate for design excellence: Promote a culture of creativity and innovation across teams while championing human-centered design methodologies. Collaborate with engineering teams to ensure design solutions are both delightful and technically robust.
• Build team capability: Mentor and coach designers, fostering a positive, growth-minded team culture while encouraging cross-functional knowledge-sharing with engineers on topics like design systems, accessibility, and prototyping tools.
• Align strategy and execution: Collaborate on high-level strategy, defining roadmaps and future-focused design concepts. Work with engineering to map technical dependencies and ensure alignment between product, design, and development timelines.
• Manage dependencies: Ensure seamless collaboration across squads and manage cross-functional dependencies by proactively identifying areas where design and engineering efforts need tighter integration or adjustments to meet delivery goals.
• Deliver at scale: Oversee design operations in a fast-paced environment, balancing speed with adherence to accessibility and design standards. Partner with engineering to further support design system, ensuring efficiency and consistency across solutions and where relevant, influence change to delivery better CX.

We Are Interested to Hear from People Who Have

• 10+ years of experience in UX/UI design, with at least 5 years in a leadership role managing design teams or studios, working in close partnership with engineering teams to deliver scalable, robust digital solutions.
• A proven track record of delivering impactful, large-scale projects in a complex, fast-paced environment, including managing design-to-development handoffs, integrating design systems into engineering workflows, and delivering projects with technical constraints.
• Strong strategic thinking skills, leveraging analytics, customer insights, and technical feasibility considerations to inform high-level design decisions and align with engineering strategies.
• Expertise in design tools (e.g., Figma) and frameworks, with a strong portfolio showcasing exceptional design outcomes. Experience collaborating with engineers to implement design systems at scale, ensuring reusability and consistency across platforms.
• Deep knowledge of human-centered design principles and accessibility standards, combined with an understanding of technical implementation (e.g., front-end frameworks like React, Angular) to align design with engineering execution.
• Excellent communication and stakeholder management skills, with the ability to influence decision-making at all levels. Demonstrated success in fostering collaboration between design and engineering teams, bridging the gap between creative vision and technical delivery.
• A resilient, pragmatic approach to managing competing priorities, balancing creative aspirations with engineering realities to deliver outcomes that meet both business and technical goals.

Skills Required:

• Bachelor's degree in design, Human-Computer Interaction (HCI), Computer Science, or a related field.
• Previous experience in UX/UI design leadership or management roles.
• Preferred Qualifications
• Master's degree in design management or equivalent.
• Certifications in UX/UI design.
• Additional training in CX, Behavioural Design, Design Leadership, Project Management, or Design Thinking Methodologies.

Working with us

Whether you're passionate about customer service, driven by data, or called by creativity, a career with us is for you.

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace with flexible work locations. We're looking for people who truly live our values: Care, Courage and Commitment and we'll offer you great opportunities to develop your career with us.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 08/12/2024

Job ID REQ224415