Avari Wireless is a global leader in providing public safety and private radio, in-building wireless communication solutions. We design and manufacture leading-edge Distributed Antenna Systems (DAS) for Emergency Responder Communications Enhancement Systems (ERCES) and private networks. Avari's innovative DAS solutions enable emergency responders to communicate indoors during emergencies, which is crucial for executing time-sensitive and mission-critical tasks while protecting the public. Avari offers a state-of-the-art digital DAS platform, known as the Avari® VL™ Series, that provides reliable, high-performance solutions designed to support current and future critical communication requirements in facilities including large buildings, campuses, railway tunnels, airports, metros, stadiums, and more.
At Avari Wireless, we make the industry’s most advanced, versatile, and reliable all-digital Distributed Antenna System (DAS) extending Public Safety and Land Mobile Radio coverage indoors and outdoors in almost any environment. Our integrated digital RF distribution architecture brings intelligence to every element in the network and it is ideal for mission critical applications.
We are currently seeking an experienced System Design and Field Service Engineer who will be instrumental to Avari’s continuing growth in Australia. As a member of the operations team, the successful candidate will be responsible for Distributed Antenna System (DAS) design, onsite installation, commissioning, optimization, and technical support including hardware and software. Candidate should possess interpersonal and technical skills, both hardware and software. He/She must be able to analyze and resolve customer problems and/or escalate to the appropriate team. The candidate is required to perform i Bwave indoor DAS design, installation planning, installations, troubleshooting, system commissioning, training, technical support, and problem management as needed to maintain a high level of customer satisfaction and promote additional sales and service. Candidate is required to be stationed in Melbourne, Australia.
Qualifications:

• 5+ years of industry experience installing, servicing, troubleshooting, and maintaining RF equipment including but not limited to DAS
• Sound knowledge in in-door RF propagation design, planning and implementation with practical field-testing experience
• Expertise in Distributed Antenna System and telecommunication technologies such as GSM, WCDMA, LTE, VHF, UHF and P25 radio
• Proficient in operating signal generator and spectrum analyzer for RF analysis
• Experience working in train stations and tunnels is an asset
• Experience using i Bwave for RF design is an asset
• Strong analytical skills in complex problem isolation
• Dedicated and self-motivated, able to work under high pressure
• Excellent interpersonal, communication and presentation skills
• Willing to work irregular hours including night shifts when project in progress
• Occasional short-term overseas assignment may be required

Key Responsibilities:

• Perform indoor DAS design using professional i Bwave design tools for different venue types
• Perform site survey, system installation, upgrade, commissioning, RF validation and optimization, fault isolation and walk tests
• Respond to field service calls and performs customer maintenance visits
• Support customer demos and field trials as required
• Provide root cause analysis on field issues in formal report with corrective actions taken
• Document initial customer system configuration and all subsequent changes
• Keep management informed, recognizes and escalates field issues
• Identify potential customer issues and makes solution recommendations to management
• Follow escalation guideline to minimize customer impacts
• Provide technical support to customer or partner inquiries on product capabilities and issues
• Assist test team in new product / feature testing to gain in-depth technical knowledge
• Provide guidance and training to customer personnel about product operation and maintenance procedures
• Use appropriate interpersonal skills to set and exceed customer expectations
• Promote Value Added Services to enhance overall system effectiveness and productivity

Education Requirements:

• Bachelor’s degree in electrical / electronic engineering or related disciplines

What we Offer:

• Competitive compensation package depending on experience and qualifications
• Continued opportunities for career advancement
• Superannuation

If this sounds like you, please submit your resume. We look forward to hearing from you!
Avari is an equal opportunity employer, and we thank you for your interest in the position. Only those candidates who match the requirements will be contacted/shortlisted.
Job Type: Full-time
Pay: $62,112.61 – $103,389.17 per year
Benefits:

• Profit sharing
• Work from home

Supplementary Pay:

• Performance bonus

Experience:

• DAS: 2 years (Required)

Work Authorisation:

• Australia (Required)

Work Location: On the road