• Flexible working options considered.
• Full-time appointment on an ongoing basis.
• Base salary range: $91,833 – $97,052 p.a. (pro-rata) plus 17% superannuation.

About the area
UWA is making significant investments in the Information and Technology Services to enable its strategic direction and goals. UWA is also looking to utilise technology advancements to expand its services and create new and innovative teaching and research models.
Robust, flexible, integrated and agile enterprise architecture, information and technology services are vital to enabling the university strategic objectives.
About the opportunity

• Deliver IT Support to end-users in line with IT Service Level Agreements and ensure customer satisfaction.
• Design and implement new systems in accordance with appropriate build guidelines and processes.
• Identify problem candidates, perform root cause analysis, develop documentation for known problems and make recommendations.

About you

• Relevant University degree, ITIL certification or significant experience in Service Delivery process is essential.
• Substantial relevant computing experience in a customer service role.
• Demonstrated experience with field/on-site support of complex IT systems and services.
• Demonstrated experience in providing support and troubleshooting for teaching and/or research solutions and applications.
• Demonstrated experience in ITIL request fulfilment, incident and problem resolution and management.

Note: A current National Police Clearance Certificate will be required by the successful applicant.
Position description: Analyst (IT Support) 518572.docx
To learn more about this opportunity, please contact Supreeth Vadiraja Budhya at Supreeth.vadirajabudhya@uwa.edu.au
How to apply
Please apply online via the Apply Now button. The content of your Resume and Cover Letter should demonstrate how you meet the selection criteria.
Closing date: 11:55 PM AWST on Wednesday, 18 December 2024.
This position is only open to applicants with relevant rights to work in Australia.
About the University
The University of Western Australia (UWA) is ranked among the top 100 universities in the world and a member of the prestigious Australian Group of Eight research intensive universities. With a strong research track record, vibrant campus and working environments, there is no better time to join Western Australia’s top university.
Learn more about us.
Our commitment to inclusion and diversity
UWA is committed to a diverse workforce and an equitable and inclusive workplace. We are committed to fostering a safe environment for all, including Aboriginal and Torres Strait Islander people, women, those from culturally and linguistically diverse backgrounds, the LGBTIQA+ community, and people living with disability.
If you require any reasonable adjustments, we encourage you to advise us at the time of application. Alternatively, you can contact us for assistance during the recruitment process.

If you have queries relating to your application, please contact the individual named in the advertisement. Alternatively, please contact the Talent team at talent-hr@uwa.edu.au with details of your query. To enable a quick response, please include the 6-digit job reference number.