POSITION PROFILE
The Reception Administrator’s primary function is to ensure the efficient management of all front desk reception procedures and the delivery of exception customer service to both internal and external care team at Whitehaven.
KEY RESPONSIBILITIES
The key responsibilities of this role include, but not limited to:
RECEPTION:

• Manage the reception area
• Attend to enquiries from staff, relatives,
• Maintain visitors’ register (name of visitor/ purpose of visit/ time in/ time out/ name of resident/relationship
• Create and administer incident reports that come through on daily basis.
• Assist with admin payroll duties and queries.
• Managing the office emails and re-directing to the appropriate department Manage the absentee database, and advise appropriate personnel
• Awareness of staff absences and advise relevant personnel as necessary
• Accepting and directing deliveries
• Provide training to staff.
• Other administration duties as required

ADMINISTRATOR:

• Assist with any roster related queries.
• Prepare employees’ reimbursements, kilometres, missing payments, missing hours in an excel sheet
• To coordinate with the payroll team.
• To communicate and do follow-up calls with the family of the participant.
• Keep record of complaints & feedback
• Keep record of the control measures/intervention & action plans taken to address incidents, complaints, risks & hazards
• Keep record of all repairs, damages, expenses, receipts, meeting, training and other engineering measures for the building and in regards to the supports of the residents

KEY SELECTION CRITERIA
1. Alignment with the vision and purposes of job responsibilities.
2. Cert III/Diploma in Community Services or other healthcare course
3. Equivalent course
4. First Aid/CPR/Police Check/NDIS Screening Check
5. Strong interpersonal skills
6. Reliable, able to maintain confidentiality and with well-developed written and verbal communication skills
7. The ability to build and maintain strong relationships with staff, relatives and community with empathy and cultural sensitivity
8. Strong organisational and time management skills with an ability to work well under pressure and manage competing tasks with a high level of attention to detail
9. Experienced with Microsoft Office and other PC programs
Job Type: Casual
Pay: $28.00 – $32.00 per hour
Expected hours: 25 – 30 per week
Schedule:

• Day shift
• Monday to Friday

Education:

• Diploma (Preferred)

Experience:

• MS Office: 1 year (Required)
• Customer service: 1 year (Preferred)

Work Authorisation:

• Australia (Required)

Work Location: In person