Turkey Job Openings
Trendyol
Fraud Process Improvement Professionals
Maslak
FULL TIME
November 10, 2024
Ready to learn more about us?
We were founded in 2010 with a dynamic and agile start-up spirit. The trust of around 30 million customers and 250,000 sellers has made us the first decacorn in Turkey. Our success is backed by renowned investors such as Alibaba, General Atlantic, Softbank, Princeville Capital and several sovereign wealth funds. In 2022, we opened our first dedicated international office in Berlin and expanded to Amsterdam, Luxembourg and London. And that's just the beginning!
Tech at the root
We believe that technology is the driver and e-commerce is the outcome. Thanks to the dedication of our team, we have become one of the top 5 e-commerce companies in EMEA and one of the fastest growing worldwide. We currently deliver over 1.5 million parcels daily to 27 countries.
Growth is in our DNA
As a young and dynamic company, we are constantly growing and expanding. With Trendyol Tech, one of the leading R&D centres, Trendyol Express, the fastest growing delivery network, Dolap, the largest platform for second-hand goods, and Trendyol Go, our instant food and grocery delivery service, we are gearing up to become the world's leading e-commerce platform.
Focused on positive impact
Our vision goes beyond business success. We strive to make a sustainable and positive impact on our customers, business partners, and society. By digitizing merchants and SMEs, helping businesses grow, and promoting women's economic empowerment, we are dedicated to creating a better future.
ABOUT THE TEAM
Being a much-loved brand means putting customers first and designing every process around them, while remaining attractive to the sellers in our ecosystem.
The Customer & Seller Experience Team analyzes the needs of customers and suppliers, and offers solutions to increase their satisfaction and loyalty. They also design end-to-end customer experience journey for existing and new business models, and strive every day to help Trendyol to become a loved brand by knowing team processes inside out!
We are all working with the same purpose: To create a positive impact in our ecosystem by enabling commerce through technology.
YOUR MAIN RESPONSIBILITIES
-
- Researching and analyzing live customer and seller transactions for possible cases of fraud
- Analyzing fraud patterns and order trends, and making recommendations on how to adjust fraud filters to increase efficiency and effectiveness
- Identifies problems and issues by performing relevant research using the appropriate tools and by following established procedures
- Maintain the highest level of customer service and quality
- Preparing fraud management reports
- Updating of fraud and chargeback procedures
- Updating the fraud prevention rules
- Benchmarking between 3rd party fraud tools
QUALITIES WE ARE LOOKING FOR
-
- Bachelor’s degree from universities
- Alternative payment systems experience (sofort, klarna, Pay Pal etc.)
- Process Development Experience is a plus
- Min. 1 year of experience in risk management, fraud investigation, chargeback representation, law enforcement or business operation
- Customer and solution-oriented
- Experienced in process development and improvement issues
- Excellent written and spoken communication skills in English and Turkish
JOIN US AND
- Take responsibility from day one and develop your skills with a talented and diverse international team.
- Experience open communication, flexibility, and a start-up spirit in our unique culture.
- Tackle big challenges in e-commerce with Agile practices and encourage growth by learning from mistakes.
- Join creative and focused teams that prioritize collaboration and problem-solving.
- Access our extensive training platform for continuous learning and personal growth.
- Benefit from the support of a global team of experts with mentoring and professional development opportunities.
- Focus on talent and potential, not just job titles.
- Connect with teammates regardless of physical distance through events, meetings, and social activities.
- Enjoy competitive benefits such as Trendyol shopping budget, central and international office locations, and top-of-the-line technical equipment.
We're looking forward to receiving your application!
We offer a hybrid model that combines the productivity of remote work with the bonding and collaboration of in-office work. Teams are expected to work from our offices on designated days each week, fostering team spirit, creativity and cross team collaboration as part of our culture.
We also provide a summer working model, with a two-month fully remote work opportunity during July and August.
The hybrid working model only applies to hybrid roles; on-site roles require regular office presence.
Discover more about our #Lifeat Trendyol and our culture on our Website, Linked In and You Tube channels.
At Trendyol, we believe in the power of an inclusive workplace. We value diversity and believe that every team member contributes to our vibrant culture. Our platform is for everyone, and so is our workplace. We encourage the representation and amplification of diverse voices in our business, as it allows us all to thrive, contribute, and shape the future together.
We regret to inform you that this job opportunity is no longer available as it has expired
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