What you’ll do

Answering calls and e-mails of mobile and fixed customers in its portfolio.
To meet customer requests for information, transactions and complaints. To take the necessary actions to follow up on complaints and requests that cannot be resolved at first contact and to direct them to the relevant teams. Ensuring that the records are analyzed within the targeted periods. Regularly via outbound call
Conducting customer visits supported by invoice analyses, tariff details and reports for campaigns. Participating in the Sales Manager's customer visits, especially during retention periods.
Regularly calling for "healthcheck" and "debt reminder" via outbound call or e-mail.
To follow and implement all kinds of operationally new and changing processes, information and application changes. To follow the Atlas information platform appropriately and accurately. Giving feedback on deficiencies and errors.
To provide feedback to the management team by anticipating potential problems or dissatisfaction and potential opportunities in order to improve service quality and maximize customer satisfaction.
Introducing Metro Ethernet/Radio Link/Bulk & Fast Sms products to the customer via e-mail and outbound call and sending leads to the Sales Manager. In this context, actively using Red CRM.
Ensuring that documents are completed by tracking missing documents
Following and implementing company and department policies and procedures
To ensure that customers who want to close their lines keep their lines active by providing appropriate arguments in order to reduce our voluntary churn.
Ensuring that complaints received through BTK, WEB BTK, CEO Office, Social Media, Official Letters are resolved in accordance with the objectives.

Who you are

• 2-3 years of experience as an Agile Coach
• Experience working with agile methodologies, such as Scrum, Kanban, XP, Safe, OKR, TDD, and BDD is an asset
• Strong written, verbal communication skills &inter-personal skills both in Turkish and English
• Strong Presentation & communication skill

Not a perfect fit

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What's in it for you

We like to keep them flexible:

• 
  Vflexy: Flexible Benefits Program
• Hybrid working kit
• Ergonomic kit allowance
• Digital meal voucher
• Flexible transportation allowance.
• Employee assistance hotline & counselling
• Comprehensive and flexible private health insurance
• Discounted price deals for wide range of products & services

Plus, plenty more to enjoy!


#LI-Hybrid


Data Privacy
By applying for this job, you accept the Vodafone Privacy Policy. Please visit Privacy Policy web page at https://careers.vodafone.com/privacy-policy/turkey/ for further details.

Who We Are

You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.


As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices.


Together we can.