Romania Job Openings
TELUS Digital -
Customer Support with English (Work from home)
Bucharest
FULL TIME
November 21, 2024
On this role, you will be a role model for delivering legendary service and will be capable of owning any customer issues; driving them to resolution. You will need to anticipate the needs of the customer and communicate effectively and professionally, while bringing up-front your experience, knowledge, wisdom and soft skills.
If you live in any town/city in Romania and you want to work from home, check the conditions below:
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Minimum B2 English level (oral and written) -
Previous experience in customer support is mandatory
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Availability for a full-time schedule, Monday-Friday, 15:00 - 00:30
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Availability to work from home
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Strong team oriented interpersonal skills, with the ability to effectively interface with a wide variety of people and roles.
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Strong analytical skills, proven ability to solve problems and learn new processes quickly.
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Passionate about identifying opportunities for process improvement
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Self-motivated to absorb and engage in continuous learning
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Capable of adjusting and excelling in a fast-paced and ever-changing environment
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Ability to handle multiple responsibilities, multitask and work independently.
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Ability to not only cope but thrive under pressure.
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Previous experience in reviewing, processing and executing large contracts is a plus.
More about your responsibilities:
- Provides an investigative and curious approach to each customer inquiry
- Dedicated to finding a solution to the customers' problem vs simply providing answers to their questions
- Confidence in or experience with supporting fellow experts within a similar industry or service
- You will use your strong background in B2B or B2C customer service, including high volume email help desk, chat and phone support to provide excellent customer support
- You will get to display infectious energy for the customer experience, as well as empathy and a positive attitude for customer pain points
- You are going to expertly voice your opinion to make things better and take action
- You will be working collaboratively with a geographically dispersed team
- You get to be flexible enough to adjust on the fly as things change
- You will mentor junior colleagues
We offer:
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Stable job - permanent labor contracts -
Fixed salary and monthly performance bonus
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Monthly meal tickets
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International career - paid training and international career opportunities
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Multilingual exposure - improve your spoken and written language skills
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Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
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Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
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Private medical insurance coverage
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Special discounts across a variety of Banks, Telecoms, Gym & Fitness centres and more
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