24/7 Shift Lead with French

Publication Date: Nov 13, 2024

Ref. No: 523589

Location:Timisoara, RO

Who we are.
We are a team of passionate experts with a clear ambition: applying digital technology to advance what matters for our clients and society.
Together we create reliable and responsive digital foundations for the world’s businesses, institutions, and communities.

With a 10 year history in Romania and over 2200 employees, Atos has a presence in 3 of the largest cities in Romania: Bucharest, Brasov and Timisoara. Our Global Delivery Center in Romania offers cutting-edge, best in class, end-to-end IT services for more than 300 clients located around the world.

Learn more on Advancing what matters

We are looking for a 24/7 Shift Lead with French for our growing team.

You will be accountable for work planning and work distribution during shifts depending on available resources and volume inflow.

Role Essentials

• Language Skills: Proficiency in both French and English is a must.
• Work Arrangement: Onsite setup with full presence at our Timisoara Office.
  
  

Your Growth Journey with Us

• Mastering French: Take advantage of our in-house language training sessions that seamlessly fit into your work schedule, helping you enhance your French language skills.

• Professional Development Hub: Join our team and gain exclusive access to our internal technical academies. This program is designed to expand your technical skills, keep you updated with the latest industry trends, and support your continuous learning and career advancement. For our senior team members, we offer advanced training sessions and leadership development programs to help you stay at the forefront of your field and mentor the next generation of talent.

Professional skills

• Basic knowledge of Windows, Linux, Database and Applications;
• Ability to work in shifts, providing 24/7 support;
• Strong teamwork skills;
• Methodical and disciplined approach to work;
• Excellent communication abilities;
• Initiative and good learning abilities.

What will you be doing

• Responsible for work allocation during shifts;
• Ensures efficiency & effectiveness of executed activities;
• Prepare the shift handover and share the action list with next Shift Lead;
• Make sure that team is adhering to client service level agreements;
• Coordinate with responsible technical teams to address ticket handling;
• Collaborate closely with other Service Management roles during shifts;
• Look for corrective actions that would reduce occurrence of future incidents;
• Monitors, analyzes, and solves incidents or escalates them to the appropriate support team;
• Complete and follow daily production planner for scheduled activities;
• Follow Change and Maintenance Calendars.

Rewards and benefits

• Technology and positively impact our clients and society;
• Wellbeing programs & work-life balance - integration and passion sharing events;
• Opportunities for professional growth and career advancement;
• Remote and hybrid working possibilities;
• Benefits platform –culture, shopping, sport, etc;
• Continuous learning programs and online courses;
• Possibility to participate to charity and eco initiatives.

If you're ready to don the cape (figuratively or literally, if you prefer), and embark on this exciting adventure with us, sign in on jobs.atos.net.

Join our phenomenal tech defenders’ team to build a safer digital world together!

Learn more about us:

At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here.

Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management – tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here.