24/7 Incident Manager with French

Publication Date: Nov 13, 2024

Ref. No: 523404

Location:Timisoara, RO

Who we are.
We are a team of passionate experts with a clear ambition: applying digital technology to advance what matters for our clients and society.
Together we create reliable and responsive digital foundations for the world’s businesses, institutions, and communities.

With a 10 year history in Romania and over 2200 employees, Atos has a presence in 3 of the largest cities in Romania: Bucharest, Brasov and Timisoara. Our Global Delivery Center in Romania offers cutting-edge, best in class, end-to-end IT services for more than 300 clients located around the world.

Learn more on Advancing what matters

We are looking for a 24/7 Incident Manager with French for our team.

Role Essentials

• Language Skills: Proficiency in both French and English is a must;
• Work Arrangement: Onsite setup with full presence at our Timisoara Office.

Your Growth Journey with Us

• Mastering French: Take advantage of our language training sessions that seamlessly fit into your work schedule, helping you enhance your French language skills.

• Professional Development Hub: Join our team and gain exclusive access to our internal technical academies. This program is designed to expand your technical skills, keep you updated with the latest industry trends, and support your continuous learning and career advancement. For our senior team members, we offer advanced training sessions and leadership development programs to help you stay at the forefront of your field and mentor the next generation of talent.

Professional skills

• Basic knowledge of Windows, Linux, Database and Applications;
• Ability to work in shifts, providing 24/7 support;
• Strong teamwork skills;
• Methodical and disciplined approach to work;
• Excellent communication abilities;
• Initiative and good learning abilities.

What will you be doing

• Responsible for overseeing the end-to-end management of incidents and ensuring timely resolution as per contractual agreement;
• Always looking for proactive measures that could avoid major incidents from happening (Pre Be Alert process);
• Conduct post-incident reviews;
• Understand client contractual requirements and act upon agreed service levels;
• Coordinate with responsible technical teams to address ticket handling correctness;
• Collaborate closely with other Service Management roles (problem manager, situation manager, change manager) to identify possible root causes that could lead to identifying corrective actions that would reduce occurrence of future incidents;
• Monitors, analyzes, and solves incidents or escalates them to the appropriate support team.

Rewards and benefits

• Technology and positively impact our clients and society;
• Wellbeing programs & work-life balance - integration and passion sharing events;
• Opportunities for professional growth and career advancement;
• Remote and hybrid working possibilities;
• Benefits platform –culture, shopping, sport, etc;
• Continuous learning programs and online courses;
• Possibility to participate to charity and eco initiatives.

If you're ready to embark on this exciting adventure with us, sign in on jobs.atos.net.

Learn more about us:

At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here .

Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management – tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here.