Company Overview:

Parts Base Inc. is the world's largest online Aviation Marketplace and Community. Our global community is comprised of over 7,600 companies accessing our technology in over 217 countries & territories. We work with some of the biggest brands in aviation including Delta, Northrop Gruman, Av Air, Heico, Chevron, Air France Industries, and Air Australia.
Parts Base offers a FULLY remote environment where one can work at the forefront of where the aviation business meets technology. Imagine getting to work with peers worldwide, implementing business technology projects that challenge the boundaries.

Life at Parts Base:

One of the top benefits of working at Parts Base is the culture. We are a TEAM-focused organization, and everyone celebrates each other's successes. Our inclusive culture welcomes all employees and values their unique contributions to our success. Our clients tell us time and time again that our people set us apart from the competition. We naturally strive to hire the very best talent. The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.
Must be fluent in English and Mandarin
Must be eligible for employment in Malaysia without sponsorship

Opportunity Overview
Your main responsibility will be to help support and engage a passionate community of clients. Working alongside a Customer Success Manager, you will help to ensure the successful implementation and retention of all clients assigned to their team by assisting with renewals, collections, inventory, customer questions, and setting appointments. This is a great opportunity for someone beginning their career with an interest in becoming an Account Manager.


Responsibilities:

• 30+ calls/emails daily to and individually assigned book of business to proactively create, send, and collect Customer Success account renewals
  
• Ensure customer inquiries are met with professionalism, accuracy, and timely follow up for assigned Customer Success Manager.
  
• Coordinate meetings between clients and the Account Manager for escalated renewal discussions.
  
• Following up on past due invoices and accounts that fall into collections.
  

Skills and Qualifications:

• BA/BS degree or equivalent of work experience + education
  
• 1-2 years of experience in a CSR or Administrative role
  
• Comfortable making outbound calls to current customers
  
• Accounts Receivable experience
  
• Excellent verbal and written communications skills
  
• Active listening skills
  
• Ability to learn, reason and adapt quickly
  
• Strong organizational and multi-tasking abilities
  

• Able to work productively within a team environment
  
• Fluent in Mandarin and English
  

Benefits Offered

• Medical
  
• Paid Time Off
  
• Career Growth and Development opportunities
  
• Chance to make a significant impact on the growth and success of our company.