Job Summary:
The Customer Service Representative at The Nesting Place is responsible for ensuring a positive experience for new mothers, families, and visitors by delivering exceptional service and support. This role involves handling inquiries, scheduling consultations, managing bookings, and addressing any concerns in a professional and timely manner to promote comfort and satisfaction during the confinement period.
Key Responsibilities:

• Client Communication: Serve as the first point of contact for potential clients, answering phone calls, emails, and walk-in inquiries regarding services, packages, and facilities.
• Booking Management: Handle reservations for confinement stays, consultations, and other services offered by the centre, ensuring accurate scheduling and client details are recorded.
• Client Support: Provide clear and empathetic guidance to new mothers and families regarding centre policies, available services, and assistance with any special requirements during their stay.
• Customer Feedback: Collect feedback from clients and address concerns or complaints in a professional manner, escalating issues to the management when necessary.
• Documentation: Maintain up-to-date client records and booking schedules using the centre’s CRM or booking system.
• Promotional Activities: Assist in promoting confinement centre services, events, or special offers to potential clients via phone, email, or social media.
• Collaboration: Work closely with healthcare providers, nurses, and the centre’s management team to ensure smooth service delivery and address any client-specific needs.
• Billing and Payments: Manage invoicing and payment processing for client services, ensuring accuracy and proper documentation.

Qualifications:

• Education: Minimum SPM or Diploma in Customer Service, Hospitality, Healthcare, or a related field.
• Experience: 1-2 years of customer service experience, preferably in healthcare, hospitality, or similar sectors.
• Skills:
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Problem-solving and conflict resolution skills.
• Ability to remain calm and empathetic in stressful situations.
• Languages: Fluency in Bahasa Malaysia and English.

Job Type: Contract
Pay: RM2,500.00 - RM3,500.00 per month
Schedule:

• Afternoon shift
• Day shift
• Rotational shift
• Weekend jobs

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer Care Specialist: 3 years (Preferred)